Help us improve Answers HQ! Take Survey No, Thanks

Apex Legends Crash Report.

by Leeewd
Reply

Original Post

Re: Apex Legends Crash Report.

★★★ Newbie
and I started the game today, and when I want to enter the game, I wonder who I am
Message 11 of 16 (294 Views)

Re: Apex Legends Crash Report.

★★★★ Novice

Running Intel CPU which I know has an issue in some cases (latest dev update) but this is the first time I managed to get a crash log from my end. Just in case it's helpful..

 

 

crash:
{
	R5Apex: 00000000004B70AE
	EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
}
cpu: "Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz"
ram: 16 // GB
callstack:
{
	KERNELBASE: 00000000000EBDC0
	ntdll: 00000000000A3167
	ntdll: 000000000008B5E6
	ntdll: 000000000009F7DD
	ntdll: 000000000000D856
	ntdll: 000000000009E70E
	R5Apex: 00000000004B70AE
	R5Apex: 00000000004B6DFB
	R5Apex: 00000000004BEE80
	R5Apex: 000000000044008F
	R5Apex: 00000000004C84BD
	KERNEL32: 0000000000014034
	ntdll: 0000000000073691
}
registers:
{
	rax = 0         
	rbx = 0x000002DE948D9690
	rcx = 136       
	rdx = 16        
	rsp = 0x000000FEAE89FD80
	rbp = 1         
	rsi = 0         
	rdi = 0x000002DE948D9684
	r8  = 0         
	r9  = 0         
	r10 = 0         
	r11 = 0         
	r12 = 0         
	r13 = 1         
	r14 = 1         
	r15 = 0x000002DE450C1F00
	rip = 0x00007FF6176D70AE
	xmm0  = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
	xmm1  = [ [0, 1, 0, 0], [0x00000000, 0x3F800000, 0x00000000, 0x00000000] ]
	xmm2  = [ [0, 0, 1, 0], [0x00000000, 0x00000000, 0x3F800000, 0x00000000] ]
	xmm3  = [ [0, 0, 0, 1], [0x00000000, 0x00000000, 0x00000000, 0x3F800000] ]
	xmm4  = [ [-1.8259869e+29, -1.590875e+29, -1.590875e+29, -1.8259869e+29], [0xF0138086, 0xF0008286, 0xF0008286, 0xF0138086] ]
	xmm5  = [ [-1.5907783e+29, -1.8259869e+29, -1.8259869e+29, -1.8259869e+29], [0xF0008086, 0xF0138086, 0xF0138086, 0xF0138086] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081
Message 12 of 16 (236 Views)

Re: Apex Legends Crash Report.

[ Edited ]
Champion

@OP

Hai just looking into your system and found some things to look at.

 

Check these are running properly by updating them or removing if you nolonger use them:

https://jamiepine.com/cachemonkey/

http://www.wirelessorange.com/womic/

 

Looking at a error you have online suggests you may have malware or issues with your antivirus.

Use this to check for malware: https://www.malwarebytes.com/antirootkit/

And make sure only one antivirus is installed as they can conflict.

 

If anyone here wants me to go over there issue could you please post a Dxdiag?

I can identify any Clients side issues.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Message 13 of 16 (214 Views)

Re: Apex Legends Crash Report.

★★★★ Novice

Been crashing less but still sometimes get a crash. I've since switched my GPU from AMD to Intel. Here's the most recent crash report for me.

Message 14 of 16 (146 Views)

Re: Apex Legends Crash Report.

★★★★ Novice

New crash with update with the dragons. :C

Message 15 of 16 (96 Views)

Re: Apex Legends Crash Report.

★★★★ Newbie

crash:
{
atidxx64: 00000000006CD714
EXCEPTION_ACCESS_VIOLATION(write): 0000023B66504FFC
}
cpu: "Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz"
ram: 12 // GB
callstack:
{
KERNELBASE: 00000000000EBDC0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
atidxx64: 00000000006CD714
atidxx64: 0000000000666BE1
atidxx64: 0000000000666A90
atidxx64: 00000000006669E6
atidxx64: 000000000067F123
atidxx64: 0000000000683AB9
atidxx64: 00000000006837AB
atidxx64: 000000000000A471
atidxx64: 00000000006061BF
atidxx64: 00000000006CDC5B
atidxx64: 00000000006CDE02
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 0x7E0000007E000000
rbx = 0x000002373EF84C20
rcx = 0x0000023B66504FFC
rdx = 0x000002373EF85B94
rsp = 0x0000007E353FF9D8
rbp = 1
rsi = 244
rdi = 2
r8 = 8
r9 = 0x00007FFEB7470000
r10 = 0x0000023B66504FFC
r11 = 0x0000023B66504FFC
r12 = 0x00000236FFA07100
r13 = 0x0000023766505000
r14 = 8
r15 = 4
rip = 0x00007FFEB7B3D714
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1561694190

Message 16 of 16 (22 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help