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Apex Legends Crash Log, Need Fix

by FB_WolfOne
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Original Post

Apex Legends Crash Log, Need Fix

★★★★ Novice

Hi,

 

After playing Apex Legends I get the following crash log sent to my documents folder repeatedly, please let me know how to fix this.

 

Thanks,

 

-W

 

crash:
{
msvcrt: 000000000002A9E6
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
cpu: "Intel(R) Core(TM) i9-9980XE CPU @ 3.00GHz"
ram: 128 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
msvcrt: 000000000002A9E6
sapi_onecore: 000000000011CA8F
sapi_onecore: 000000000011CAC9
sapi_onecore: 000000000003F4D1
sapi_onecore: 000000000015E8C7
sapi_onecore: 0000000000026C30
sapi_onecore: 0000000000026BE4
sapi_onecore: 0000000000026B7B
module@00007FFE12C50000: 000000000009759D
module@00007FFE12C50000: 00000000000978CF
module@00007FFE12C50000: 0000000000097C5C
ntdll: 0000000000048F07
ntdll: 00000000000435BC
ntdll: 0000000000066DCD
KERNEL32: 000000000001D62A
R5Apex: 0000000001241584
R5Apex: 0000000001241520
R5Apex: 00000000004AE602
R5Apex: 0000000001202656
Activation64: 0000000000011050
Activation64: 0000000000008F82
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0
rbx = 0x00000002BD9AEC10
rcx = 0x73CDF27E7B840000
rdx = 0
rsp = 0x00000002BD9AEBA0
rbp = 0x0000017FAFBC8610
rsi = -1 // 0xFFFFFFFF
rdi = 0x0000017FAFBAD240
r8 = 0
r9 = 0x00000002BD9AE1B0
r10 = 0x00007FFE950D1DC4
r11 = 0x00000002BD9AE5E0
r12 = 0x0000017FAFBC8610
r13 = 0
r14 = 0x00000002BD9AEC08
r15 = 0x00007FFE79664070
rip = 0x00007FFE925BA9E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081

Message 1 of 6 (262 Views)

Re: Apex Legends Crash Log, Need Fix

Community Manager

Sorry to hear that you are having issues @FB_WolfOne.


Could you grab a DxDiag so that we can take a look at  your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

The more info we have the better we can help.


Darko

Message 2 of 6 (229 Views)

Re: Apex Legends Crash Log, Need Fix

★★★★ Novice

Hi Darko, 

 

I have attached the requested information.

 

One item to note: I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED"

 

Thanks,

 

-W

 

 

 

Message 3 of 6 (195 Views)

Re: Apex Legends Crash Log, Need Fix

Community Manager

Sorry for the late reply @FB_WolfOne.


The first thing that jumps out at me from your DxDiag is that your GPU drivers are from November of last year. I would suggest going ahead and checking for any updates and once done try playing again to see if the issue remains.

Darko

Message 4 of 6 (153 Views)

Re: Apex Legends Crash Log, Need Fix

★★★★ Novice

Hi Darko,

 

As I had already noted...I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED".

 

That being said, the issue still remains.

 

Here is the updated dxdiag and apex crash info.

 

Thanks,

 

- W

 

 

Message 5 of 6 (130 Views)

Re: Apex Legends Crash Log, Need Fix

Community Manager

The error you are seeing @FB_WolfOne  is one relating to your GPU, the best thing to do is a clean install of your GPU drivers. 

 

You also need to ensure that you:

  • Turn on vsync
  • Perform a clean bootbefore attemting to play the game
  • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
  • Set all in game graphics settings to low in order to reduce the stress on your GPU.
  • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
  • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

Darko

Message 6 of 6 (114 Views)

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