May 2019
Hi,
After playing Apex Legends I get the following crash log sent to my documents folder repeatedly, please let me know how to fix this.
Thanks,
-W
crash:
{
msvcrt: 000000000002A9E6
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
cpu: "Intel(R) Core(TM) i9-9980XE CPU @ 3.00GHz"
ram: 128 // GB
callstack:
{
KERNELBASE: 000000000008667C
ntdll: 00000000000A810B
ntdll: 000000000008FD56
ntdll: 00000000000A46AF
ntdll: 0000000000004BEF
ntdll: 00000000000A341E
msvcrt: 000000000002A9E6
sapi_onecore: 000000000011CA8F
sapi_onecore: 000000000011CAC9
sapi_onecore: 000000000003F4D1
sapi_onecore: 000000000015E8C7
sapi_onecore: 0000000000026C30
sapi_onecore: 0000000000026BE4
sapi_onecore: 0000000000026B7B
module@00007FFE12C50000: 000000000009759D
module@00007FFE12C50000: 00000000000978CF
module@00007FFE12C50000: 0000000000097C5C
ntdll: 0000000000048F07
ntdll: 00000000000435BC
ntdll: 0000000000066DCD
KERNEL32: 000000000001D62A
R5Apex: 0000000001241584
R5Apex: 0000000001241520
R5Apex: 00000000004AE602
R5Apex: 0000000001202656
Activation64: 0000000000011050
Activation64: 0000000000008F82
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0
rbx = 0x00000002BD9AEC10
rcx = 0x73CDF27E7B840000
rdx = 0
rsp = 0x00000002BD9AEBA0
rbp = 0x0000017FAFBC8610
rsi = -1 // 0xFFFFFFFF
rdi = 0x0000017FAFBAD240
r8 = 0
r9 = 0x00000002BD9AE1B0
r10 = 0x00007FFE950D1DC4
r11 = 0x00000002BD9AE5E0
r12 = 0x0000017FAFBC8610
r13 = 0
r14 = 0x00000002BD9AEC08
r15 = 0x00007FFE79664070
rip = 0x00007FFE925BA9E6
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1554860081
May 2019
Sorry to hear that you are having issues @FB_WolfOne.
Could you grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
The more info we have the better we can help.
Darko
May 2019
Sorry for the late reply @FB_WolfOne.
The first thing that jumps out at me from your DxDiag is that your GPU drivers are from November of last year. I would suggest going ahead and checking for any updates and once done try playing again to see if the issue remains.
Darko
May 2019
Hi Darko,
As I had already noted...I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED".
That being said, the issue still remains.
Here is the updated dxdiag and apex crash info.
Thanks,
- W
May 2019
The error you are seeing @FB_WolfOne is one relating to your GPU, the best thing to do is a clean install of your GPU drivers.
You also need to ensure that you:
Darko
May 2020 - last edited May 2020
My problem is not that the game crashes. IT QUITS. I was dead, my team eliminated, not touching the keyboard or mouse, not doing anything and it just quits.
Checked the apex_crash.txt and its -not surprised- not even fresh, id didn't even create a crash log when it happened. 6:16ish PM. The file apex_crash.txt its from 22nd of march.
What the hell is going on with this game again? I am kind of free from crashes for a while now, but last two weeks, again started "crashing", but not really crashing just the game closes.
I don't see any error log in event viewer related to this, nor apex creating crash logs.
Just crazy man.
Is there a command line argument that would actually create some developer logs for troubleshooting? I mean come on EA this game is bleeding left and right, there just have to have some tool to log errors.