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Apex Legends - Black Screen on Launch (PC)

by zeta_zasha
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Original Post

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice

.NET Framework is up to date. 

 

I've tried switching language to Polish.  Didn't help.

 

I'm going to try installing Origin and Apex Legends on my C:\ drive -- it's an SSD and space is tight, so I typically install everything to D:\ -- and if will try disabling Windows fullscreen optimization after installation is finished.  Will let you know the results.

Message 11 of 35 (5,173 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice
I've checked my system and everything run smoothly but the game is still on black screen even I force it to run as administrator or change the game settings to higher mode in amd graphics driver.
Message 12 of 35 (5,170 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice

@Bluelagoon2018 After installing to C:\, I tried disabling fullscreen optimizations.  No change.

Message 13 of 35 (5,163 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★ Guide
Can you play any other games in fullscreen? Is it just apex related?
Try enable gpu scaling on/off in amdcatalyst software
Post a Dxdiag.txt in this topic for the Eu community

For drivers:
-Download latest driver for your card and download ddu
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
-Disable integrated hd graphics in the bios
-Boot pc in safe mode, uninstall every intel, nvidia amd driver you might have installed
-Boot pc and clean install your latest driver (restart after)
Message 14 of 35 (5,155 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★ Guide
For clean boot pc go to msconfig and service, click hide microsoft services and disable all that is active (take a screenshot before you do so you can revert it back when it doesnt work)
For cold reboot windows press ALT+F4
Message 15 of 35 (5,152 Views)

Re: Apex Legends - Black Screen on Launch (PC)

[ Edited ]
★★★★ Novice

I've tried Fortnite, Artifact, and a few other games, and they are running without problems.  

 

GPU scaling in the AMD settings didn't help.

 

I've been through the driver installation process with DDU multiple times already, but I did it again just to be sure.  Still getting the same black screen.

 

Attaching DxDiag.txt

 

I will try the msconfig step next.

 

Update: disabling services in the system configuration had no effect.

 

 

 

 

 

Message 16 of 35 (5,140 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice

I tried another delete and reinstall for Apex Legends, and the game launched.  I was able to play for about an hour with no issues, but after closing it I am back to getting the black screen again.  I didn't touch anything else on the computer in between, so I don't know what could have caused it to revert.  I'm going to delete and install again to see if I can replicate this.

Message 17 of 35 (5,104 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice

Interestingly, deleting and reinstalling did get the game working again.  Haven't experienced the black screen again yet.

Message 18 of 35 (5,082 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★ Guide
Amazing news! have a nice day
Message 19 of 35 (5,027 Views)

Re: Apex Legends - Black Screen on Launch (PC)

[ Edited ]
★★★★ Novice

I have same problem, game run on windowed mode on first launch but the black screen happen when i change to fullscreen.

Edit: I found a solution to fix that but can play in windowed mode only.

On origin game library > apex legend > settings (apex legends setting) > repair.

So the game setting will reset.

Message 20 of 35 (5,001 Views)

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