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Re: Apex Legends - Black Screen on Launch (PC)

by Bluelagoon2018
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Apex Legends - Black Screen on Launch (PC)

[ Edited ]
★★★★ Novice

I'm experiencing an issue where after launching Apex Legends, the Respawn and EA splash screens appear without sound, then the banner loading icon appears in the bottom right corner of my screen for about a second, then the screen turns black and nothing happens.  The program shows CPU and memory use in my task manager, but I can't see anything or do anything, and I have to force close the game.

 

I have tried everything I can find to resolve this, including:

 

-clearing temp files

-repairing Easy Anticheat

-repairing Apex Legends

-reinstalling Origin

-reinstalling Apex Legends

-unlinking my Steam account

-running the game in windowed mode

-running the game with the "-quickstart" launch option

-repairing my Visual C++ libraries

-deleting local files in the Saved Games\Respawn\Apex folder

 

None of this has worked.  I still have the same problem.

 

My hardware is: Core i5 3470 -- Radeon RX 570 8gb -- 8gb RAM

Message 1 of 35 (12,347 Views)

Accepted Solution

Re: Apex Legends - Black Screen on Launch (PC)

[ Edited ]
★★★★ Newbie

I had the same problem just now. Black screen after the Respawn and EA splash screens appear without sound.
I fixed changing the default speaker and disabling the Virtual 7.1 Surround Sound from settings, looks like something in the sound driver failed... After changing the main speaker the game booted with sound and everything worked fine.

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Message 31 of 35 (4,386 Views)

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Re: Apex Legends - Black Screen on Launch (PC)

★★★ Guide
sorry to hear man.. do you have integraded intel graphics enabled? otherwise try and start the game in windowed mode instead of fullscreen good luck
Message 2 of 35 (12,340 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice

I have the Intel drivers installed, but I'm using the Radeon drivers.  Could that be causing the issue?  It's never been a problem before.

 

As I said, I've tried windowed mode but I get the same behavior.

Message 3 of 35 (12,336 Views)

Re: Apex Legends - Black Screen on Launch (PC)

[ Edited ]
★★★★ Novice

Just double checked this to be sure, and my Radeon is set as the primary graphics controller in the BIOS.  I'm going to go ahead and clean out the Intel drivers just in case there's something there.

Message 4 of 35 (12,327 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★ Guide

well you can try and disable intel hd graphics from device manager (if you want ) also here is my visualc++ isntall:

apexvisualc.jpg

Message 5 of 35 (12,324 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice

I tried disabling the integrated graphics and uninstalling the drivers with DDU, but I'm still getting the same problem.  

 

@Bluelagoon2018 I have all of those VC redistributables installed.

 

This is extremely frustrating, because I have been playing the game for a week without problems.

Message 6 of 35 (12,317 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★ Guide
Have you tried disabling all game overlay (microsoft xbox, origin in game, radeon overlay etc), dont use any fps limiter or other software
If you have samsung ssd try disable rapid mode
try to run the game with reduced resolution videoconfig.txt is located in:
C:\Users\(*Your Useraccount*)\Saved Games\Respawn\Apex\local
Manually edit it to 1024x768 disable fullscreen mode good luck
Message 7 of 35 (12,314 Views)

Re: Apex Legends - Black Screen on Launch (PC)

[ Edited ]
★★★★ Novice

Turned off the Origin overlay, which was the only one that was on.  I do have a Samsung SSD, but it's older and not compatible with rapid mode.  I also let Windows manage my page file size.  I've been running the game borderless windowed at 720p just so that it's easier to force quit when I get the lockup.

 

None of this has helped.  Same problem.

 

Thanks for your persistence.

Message 8 of 35 (12,298 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★ Guide
Have you tried and disable windows fullscreen optimization (right click properties r5apex.exe)
Do you have the latest microsoft.net framework installed?
Another dirty thing to try is to change game language (for example polish) in origin right click on apex game and then properties->advanced properties.. it will download some more files so whether you want to try this is up to you
Message 9 of 35 (12,290 Views)

Re: Apex Legends - Black Screen on Launch (PC)

★★★★ Novice
Same problem black screen.Is it amd problem?
System specs:
Amd ryzen5
MSI rx580 8gb
Ram8gb
Message 10 of 35 (12,276 Views)

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