Apex Doesn't Start

[Shubungus]

Since the very start of season 13 i have not been able to apex, only being able to load the EA splash video before crashing and i still can't play even after the new season update

[EA_Illium]

@Shubungus Which platform are you playing from?

[Shubungus]

Steam, but the same thing happens when I Try origin

[EA_Illium]

Hi @Shubungus Would we be able to get a DxDiag after a crash?

[Shubungus]

Here is the Diagnostic

[Shubungus]

i have also tried previous fixes and they didn't work either

[rothyblue]

wow a whole season that's ridiculous. Hope you didnt spend money on the game.

[Shubungus]

No i haven't made that mistake, got a bunch of prime gaming stuff tho

[Shubungus]

This is what has been happening for months when i try to open the game

Crash Footage.rar

[EA_Illium]

Hey @Shubungus Thanks for this information, to check have you tried the following steps?

• Run the System File Checker tool then Check for Windows and GPU updates   
• Run your client as admin > then verify/repair the game and attempt to launch
• Close any other running applications (other anti-cheats, mod managers, overlays, VPN's, etc) or put your device in a Clean Boot  
• Allow Apex through any anti-virus or firewall
• Check for any power settings that may limit device performance, or disable any overclocking software.