Apex Crashing Without Any Error?

by alreadregistered
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Original Post

Apex Crashing Without Any Error?

[ Edited ]
★★ Apprentice

Is there any status on how Apex Legends is constantly crashing? I understand that a lot of people have been posting about this, but this is simply ridiculous! I can't go a single day with, what seems to be, a random crash. I have tried everything in the debugging guide and yet my game crashes and leaves my friends in a 2v3 situation. I understand the game is knew, but a problem like this is unacceptable and simply disappointing in such a great game...how unreal...

 

I respect the devs for creating such a great game, and I know they're doing their best, but at this point it just feels like their not even trying...and it's very frustrating and, as I said, disappointing...

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Re: Apex Crashing Without Any Error?

Community Manager

@alreadregistered 

Are you still crashing at this point? If so, can you attach a DxDiag if you're on PC? 


How to pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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Message 2 of 13 (506 Views)

Re: Apex Crashing Without Any Error?

★ Novice

Having the same problem. I'm crashing every 2-3 matches with the freeze for 2 seconds then crashes to desktop without any error at all.. I tried literally every troubleshoot out there aswell. 

My dxdiag is attached.

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Re: Apex Crashing Without Any Error?

★ Pro
Which drive you installed?
Message 4 of 13 (482 Views)

Re: Apex Crashing Without Any Error?

[ Edited ]
★ Novice

Still crashing to desktop.  I've kept track of my last two nights of playing- crashes in 10 of 39 drops.  I've attempted all of the troubleshooting steps listed save for the ridiculous ones (reinstalling Windows) and still haven't seen so much as an error message. Three different driver versions for my RX 580 thus far, but no respite.  Here's my dxdiag dump:

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Re: Apex Crashing Without Any Error?

★ Pro
 
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Re: Apex Crashing Without Any Error?

★★★★★ Newbie
I crash all the time as well with no error
Message 7 of 13 (449 Views)

Re: Apex Crashing Without Any Error?

★★ Apprentice

Here's my DxDiag. Still crashing - after multiple tries and attempts. 

 

Been seeing a lot of news recently on you guys talking with Nvidia and them releasing new drivers - sure hope you guys'll get an AMD fix out soon too...

 

 

Message 8 of 13 (434 Views)

Re: Apex Crashing Without Any Error?

Community Manager

@Tedderzzz wrote:

Having the same problem. I'm crashing every 2-3 matches with the freeze for 2 seconds then crashes to desktop without any error at all.. I tried literally every troubleshoot out there aswell. 

My dxdiag is attached.


Can you try the following?

 

  • Roll back your GPU driver 
  • Play on low settings
  • Turn down the Texture Streaming Budget via in-game settings
  • Play Borderless Windowed mode

If you crash again, roll back your driver again. It's ideal to have the latest driver but we're seeing a lot of users get around the crashes by playing in a previous driver build. Nvidia should be releasing drivers for some cards soon. They are aware of errors like this: http://us.download.nvidia.com/Windows/418.91/418.91-win10-win8-win7-desktop-release-notes.pdf


Nvidia Customer Care responded here for 20 series users, too. 

https://forums.geforce.com/default/topic/1098088/geforce-drivers/apex-legends-texture-flickering-and...

 

Let me know if that helps you out. 

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Re: Apex Crashing Without Any Error?

Community Manager

@B4uWreckUrself 

Can you try clearing up more space on your C drive? 

 

I see that you have a Samsung SSD. Do you have Rapid Mode enabled?

 

https://answers.ea.com/t5/Technical-Issues/Samsung-SSD-with-rapid-mode-enabled-causing-crash/m-p/748...

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