Apex Crash

[Controller0nPC]

crash:
{
R5Apex: 000000000029D0FC
EXCEPTION_ACCESS_VIOLATION(execute): 00007FF600000000
}
cpu: "Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 0000000000086C6C
ntdll: 00000000000A81CB
ntdll: 000000000008FD56
ntdll: 00000000000A477F
ntdll: 0000000000004BEF
ntdll: 00000000000A34EE
R5Apex: 000000000029D0FC
R5Apex: 000000000045B9F6
R5Apex: 000000000045BDE7
R5Apex: 000000000045A637
R5Apex: 000000000045C3A2
KERNEL32: 0000000000017974
ntdll: 000000000006A271
}
registers:
{
rax = 0
rbx = 961 // 0x000003C1
rcx = 0
rdx = 68
rsp = 0x00000046D2458E70
rbp = 0x00000046D245E9B0
rsi = 67
rdi = 0x000001E282CF2460
r8 = 0x00000046D245ACA8
r9 = 0x000001E18CD63460
r10 = 2286 // 0x000008EE
r11 = 0
r12 = 961 // 0x000003C1
r13 = 0x000001E18CD6B488
r14 = 0x000001E18D0404B0
r15 = 0x000001E18CD8F1A4
rip = 0x00007FF60959D0FC
xmm0 = [ [23354506, 0, 0, 0], [0x4BB22E45, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [27868322, 0, 0, 0], [0x4BD49E51, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [27863580, 27863580, 4741.748, 4741.748], [0x4BD4950E, 0x4BD4950E, 0x45942DFC, 0x45942DFC] ]
xmm3 = [ [23354506, 0, 0, 0], [0x4BB22E45, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [4904448, 0, 0, 0], [0x4A95AC00, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [27868322, 0, 0, 0], [0x4BD49E51, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [0.079648517, 0, 0, 0], [0x3DA31EC3, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [27868322, 27868322, 27868322, 27868322], [0x4BD49E51, 0x4BD49E51, 0x4BD49E51, 0x4BD49E51] ]
xmm8 = [ [27868322, 27868322, 27868322, 27868322], [0x4BD49E51, 0x4BD49E51, 0x4BD49E51, 0x4BD49E51] ]
xmm9 = [ [-3459.2517, -28368.434, -4262.9102, 0], [0xC5583407, 0xC6DDA0DE, 0xC5853748, 0x00000000] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1572481583

[EA_Blueberry · Accepted solution]

@Controller0nPC 

Sorry to hear about the crashes on PC. Let's start with some basics first below and if you can attach a DxDiag that will help us know what specs/hardware you're using along with any errors showing up at the bottom of your Windows Error Reporter. Let us know what happens. 

1. Update your drivers and basic PC troubleshooting steps
2. Search "Windows Updates" in the taskbar search bar so you can get the latest version. Pending Windows updates can cause conflicts with Origin/games
3. Make sure Origin and your games are added to your anti-virus exceptions list. Some anti-virus/firewalls can prevent games from launch. More info here
4. Disable all overlays (Origin In-game, Discord, MSI Afterburner) before launching the game again
5. Determine whether a process running in the background is causing issues by performing a clean boot. As soon as the PC boots up, immediately run Origin as administrator by right-clicking on the desktop shortcut. Launch the game immediately without opening up any other programs. Here is how to clean boot

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[EA_Blueberry · Accepted solution]

@Controller0nPC 

Sorry to hear about the crashes on PC. Let's start with some basics first below and if you can attach a DxDiag that will help us know what specs/hardware you're using along with any errors showing up at the bottom of your Windows Error Reporter. Let us know what happens. 

1. Update your drivers and basic PC troubleshooting steps
2. Search "Windows Updates" in the taskbar search bar so you can get the latest version. Pending Windows updates can cause conflicts with Origin/games
3. Make sure Origin and your games are added to your anti-virus exceptions list. Some anti-virus/firewalls can prevent games from launch. More info here
4. Disable all overlays (Origin In-game, Discord, MSI Afterburner) before launching the game again
5. Determine whether a process running in the background is causing issues by performing a clean boot. As soon as the PC boots up, immediately run Origin as administrator by right-clicking on the desktop shortcut. Launch the game immediately without opening up any other programs. Here is how to clean boot

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[HardReset4]

crash:
{
atidxx64: 000000000002D19D
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
}
cpu: "Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
atidxx64: 000000000002D19D
atidxx64: 00000000007D8E5B
atidxx64: 00000000007DA62F
atidxx64: 00000000007CEDB9
atidxx64: 0000000000971A14
KERNEL32: 0000000000017BD4
ntdll: 000000000006CED1
}
registers:
{
rax = 0x0000020708176790
rbx = 0x0000020708176790
rcx = 0
rdx = 0x0000020821AE2B20
rsp = 0x000000E49E29F850
rbp = 0
rsi = 0
rdi = 0x0000020708128280
r8 = 0x0000020821AE2B20
r9 = 0x0000020821AE2AF0
r10 = 0
r11 = 1
r12 = 0
r13 = 0
r14 = 0
r15 = 0
rip = 0x00007FFA39E6D19D
xmm0 = [ [3.5982318e-38, 1.6456921e-37, 7.9926753, -3.6508913e+11], [0x0143E808, 0x02600000, 0x40FFC3FF, 0xD2AA0204] ]
xmm1 = [ [1.1743464e-38, 0, 0, 0], [0x007FE000, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [-1.7014118e+38, -nan, -nan, -nan], [0xFF000000, 0xFFFFFFFF, 0xFFFFFFFF, 0xFFFFFFFF] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1572481583

[HAYATE1919]

できるだけ早く治してください

Please cure as soon as possible