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Apex Crash (apex_crash.txt)

by veggiemuncher
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Original Post

Accepted Solution

Apex Crash (apex_crash.txt)

[ Edited ]
★★★★ Novice

This happened while I was in game and was just running to a downed teammate to engage an enemy.

 

crash:
{
	R5Apex: 0000000000348E5E
	EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFF79674BC
}
cpu: "AMD Ryzen Threadripper 1900X 8-Core Processor  "
ram: 64 // GB
callstack:
{
	KERNELBASE: 00000000000FFB5A
	ntdll: 00000000000A4AB2
	ntdll: 000000000008C676
	ntdll: 00000000000A119F
	ntdll: 000000000006A229
	ntdll: 000000000009FE0E
	R5Apex: 0000000000348E5E
	R5Apex: 0000000000266C2D
	R5Apex: 0000000000266DB8
	R5Apex: 0000000000266F4C
	R5Apex: 0000000000456C7D
	R5Apex: 0000000000456666
	R5Apex: 0000000000456A57
	R5Apex: 00000000004552E7
	R5Apex: 0000000000457012
	KERNEL32: 0000000000017BD4
	ntdll: 000000000006CE71
}
registers:
{
	rax = 0         
	rbx = 0         
	rcx = 0xFFFFFFFFF79674BC
	rdx = 0x000000386A05F1D0
	rsp = 0x000000386A05E120
	rbp = 142       
	rsi = 0x000000386A05F210
	rdi = 16        
	r8  = 0x99807034
	r9  = 0x000000386A05F210
	r10 = 191       
	r11 = 62369  // 0x0000F3A1
	r12 = 32        
	r13 = 0xFFFFFFFFF79674BC
	r14 = 0x000000386A05F1C0
	r15 = 0x000000386A05F1D0
	rip = 0x00007FF6B97B8E5E
	xmm0  = [ [13.433907, 1.4066708e+11, 0, 0], [0x4156F148, 0x520301A5, 0x00000000, 0x00000000] ]
	xmm1  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm2  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm3  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm4  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm5  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm6  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm7  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm8  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm9  = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
	xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1562876448
Message 1 of 5 (219 Views)

Accepted Solution

Re: Apex Crash (apex_crash.txt)

★★★★ Novice

Not sure if the dxdiag and apex_crash dumps were useful, but this problem hasn't happened again for me since this report.

View in thread

Message 4 of 5 (124 Views)

All Replies

Re: Apex Crash (apex_crash.txt)

Community Manager

Hey @veggiemuncher can you grab us a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

Darko

Message 2 of 5 (194 Views)

Re: Apex Crash (apex_crash.txt)

★★★★ Novice

I attached the dxdiag output to this reply.

Message 3 of 5 (179 Views)

Re: Apex Crash (apex_crash.txt)

★★★★ Novice

Not sure if the dxdiag and apex_crash dumps were useful, but this problem hasn't happened again for me since this report.

Message 4 of 5 (125 Views)

Re: Apex Crash (apex_crash.txt)

Community Manager

Great to hear that the issue appears to be sorted for you @veggiemuncher.


Darko

Message 5 of 5 (92 Views)

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