Anyone else missing their pre-order crates on PS4?

[LetoGear]

I purchased the Elite Trooper preorder bundle, which includes the game, some rewards, a theme

Now it's been two days since the game launched, promised some rewards are still nowhere to be found

My network is working well, I tried to restart the game and PS4, now I'm desperate :'(

What should I do?

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this is the official guide for claiming rewards, including pre-order crates:

https://help.ea.com/en-us/help/star-wars/star-wars-battlefront-ii/star-wars-battlefront-ii-editions-...

this is where I check that some rewards are still there to claim

https://account.sonyentertainmentnetwork.com/liquid/cam/media/media-list.action

[c2a2f2b7f1ca3466 · Accepted solution]

I made a post about un-received pre-order items - link below,

https://answers.ea.com/t5/Technical-Issues/my-pre-order-offers-for-SW-battlefront-2-are-still-locked...

[c2a2f2b7f1ca3466 · Accepted solution]

I made a post about un-received pre-order items - link below,

https://answers.ea.com/t5/Technical-Issues/my-pre-order-offers-for-SW-battlefront-2-are-still-locked...