I finally got a very helpful person, Zue G. your a rockstart, on chat.
We worked through a bunch of scenarios and I generated log dumps and sent them. According to our chat they didn't see any internal tickets for this issue that had been raised.
Right now my hopes of a resolution soon are low, but my faith in Zue G. is high.
25 Replies
About FC 25 Technical Issues
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I finally got a very helpful person, Zue G. your a rockstart, on chat.
We worked through a bunch of scenarios and I generated log dumps and sent them. According to our chat they didn't see any internal tickets for this issue that had been raised.
Right now my hopes of a resolution soon are low, but my faith in Zue G. is high.
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I finally got a very helpful person, Zue G. your a rockstart, on chat.
We worked through a bunch of scenarios and I generated log dumps and sent them. According to our chat they didn't see any internal tickets for this issue that had been raised.
Right now my hopes of a resolution soon are low, but my faith in Zue G. is high.
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Anti cheat issues fc25 - Shadow PC (VM)","moderationData":{"__ref":"ModerationData:moderation_data:7845437"},"body":"@Milhouse0311 Responding to my own Post... after 2+ hours Zue G. came back and said he's exhausted his escalations within EA.
It's a feature, not a bug, to be resolved needs to be picked up by the Community Managers and Developers through upvotes and general noise.
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Does that mean any player who wants to play on a shadow PC is * by now until EA plans a new development release?
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this company is a * joke😂😂😂😂 i can't believe that after 3 weeks they didn't even notice anything
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Replying to those asking “did EA not know this was an issue after 2-3 weeks”
EA Help / Chat wasn’t aware because after escalating they determined this is not a bug in the game, it’s a feature, purposely designed into an update.
The EA Help Chat where you’d think go to report such issues isn’t responsible for Feature requests or changes to code sent to the developers. It’s a place where if your game behaves not as intended you can get help.
In order to have this issue resolved, ie a code update, EA Help Chat recommended contacting Community Managers and Developers via these forums or any medium.
I share everyone’s pain having purchased iterations of this title for the last 25+ years. However I’m in no way shocked by the lack of support from EA. FIFA22/23 was equally unplayable for those who love Career mode. It wouldn’t save rosters/progress when advancing years, made random formation changes. The issue was never solved because they just waited until the following years releases.
I’ll give it another few weeks and request a refund to wait through another year’s development cycle. Meanwhile eFootball / former EVO is free and getting really good.
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We've been posting on the forum since the first day of this issue, and before this thread there were at least 10 different thread regarding the same thing, so how can they say they didn't notice it? The thing is that right now they only care about people spending money for the Black Friday and Thunderstruck promos, so they won't work on this (and on the stuttering that has been going for who can play since 3 weeks ago) until these promos are done","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2024-12-04T14:13:47.235-08:00","lastPublishTime":"2024-12-04T14:13:47.235-08:00","metrics":{"__typename":"MessageMetrics","views":1628},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":19,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:4667634":{"__typename":"User","id":"user:4667634","uid":4667634,"login":"MecMarlao","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-29T15:47:05.720-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=1721239524000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:4667634"},"ModerationData:moderation_data:7845447":{"__typename":"ModerationData","id":"moderation_data:7845447","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7845447":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4667634"},"id":"message:7845447","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7845385/message:7845447","revisionNum":1,"uid":7845447,"depth":18,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7845446"},"conversation":{"__ref":"Conversation:conversation:7845385"},"subject":"Re: Anti cheat issues fc25 - Shadow PC (VM)","moderationData":{"__ref":"ModerationData:moderation_data:7845447"},"body":"@Broskinator97 haha exato e o EA FC 24 Tbm foi bloqueado pelo jeito","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"67","kudosSumWeight":1,"postTime":"2024-12-04T14:23:38.654-08:00","lastPublishTime":"2024-12-04T14:23:38.654-08:00","metrics":{"__typename":"MessageMetrics","views":1636},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":18,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:7845448":{"__typename":"ModerationData","id":"moderation_data:7845448","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7845448":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:4333344"},"id":"message:7845448","entityType":"FORUM_REPLY","eventPath":"category:fc-25-en/category:ea-sports-fc-en/category:ea-forums-en/community:tghpe58374board:fc-25-technical-issues-en/message:7845385/message:7845448","revisionNum":1,"uid":7845448,"depth":19,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:fc-25-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:7845447"},"conversation":{"__ref":"Conversation:conversation:7845385"},"subject":"Re: Anti cheat issues fc25 - Shadow PC (VM)","moderationData":{"__ref":"ModerationData:moderation_data:7845448"},"body":"
It is simple guys, ask for a refund like I did, don't give your money to this * company
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@AntiCheatWard
Can we poor players who can't have a gaming PC solve this anti-cheat error on a PC remotely? We are not cheaters or ruining the game, in fact cloud PCs are based above all on connection speed and nothing more, please fix this. Also because I believe that there are people who have spent a lot of money like me to build a team and compete in the game.
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I think you can only ask for refund in the first 14 days ...
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downloaded the update and now it says Unable to Run in A Virtual Machine Security Violation 142
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No, talked to EA Help again. There is no fix.
I’ve put in for a refund. Seems EA doesn’t want cloud based platform customers.
downloaded eFootball, it’s free and works really well.
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they will not refund because cloud platform has never been officially supported. In any case it's a shame that they did this after some months that game is out and they didn't do a official statement about this. The only hope that we have is that they will add game on xbox cloud gaming, but we will lose all our progression
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Looks like I'll have to go the bank charge back route.
EA said talk to Steam and Steam said outside of policy. No Refund.
It's an insignificant amount of money but it just makes me burn with so much anger.
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For how long are we gonna keep waiting ? In fc 24 it was good why they changed it now like that ? Everyone who has the problem has to interact so that they can see it
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A lot of players are using VM just to play the game normally without any problems . This is not the first year that we use VM to play Fc or Fifa previously. A fix or a simple update from your side would be very helpful , Thousands of people worldwide have already bought the game because they like it and they want to play it for the whole year until fc 26 , not just for 3 months .
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@EA_Pulsaror @EA_Vendcera, could someone tell us if our complaints will be heard or we won't be able to play the game ever again?
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Anyone who has this problem needs to share it here in order to reach the people who are in charge at EA . A simple update from them will fix this issue . There is thousands of players who have this problem
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It’s been 15 days and still not fix… that’s incredible this company is a joke
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Yeah i know about it , if more people will react to this issue it will br better so that they know that they have to fix it , game was good , after that they just did this for no reason , everyone has to mention the people in charge here so that they see this thing
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EA, please can you fix the Shadow PC issue? Until it has been rectified, I will not be purchasing the game.
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