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Anthem will not launch anymore

by tigolebittes
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Original Post

Anthem will not launch anymore

★★ Newbie

Product: Anthem
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
Please select your region North America
Were you on an Expedition when the issue occurred? No
Where did this issue occur? Please include menu name or in game location. Game refuses to load, Internet connection is good, the PS4 I’m using is the only thing connected to the Internet. When I attempt to load the game it comes up with an error saying quote connection problem the anthem service is currently unavailable. Please see HTTPS:\\ WW.EA.com\games back/ anthem patch/live – status or HTTPS://Twitter.com\anthemgame for more information.
When did this happen? (dd.mm.yy hh:mm) 19/11/19 7:44pm
Summarize your bug Game refuses to load, Internet connection is good, the PS4 I’m using is the only thing connected to the Internet. When I attempt to load the game it comes up with an error saying quote connection problem the anthem service is currently unavailable. Please see HTTPS:\\ WW.EA.com\games back/ anthem patch/live – status or HTTPS://Twitter.com\anthemgame for more information.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Just try loading the game LOL
What happens when the bug occurs? It gives me the same screen each time, saying there’s been a connection problem and to contact EA.com For server status or connectivity issues
What should be happening instead? The game should launch, I can’t get past the Anthem home screen

See report above

Message 1 of 4 (377 Views)

Re: Anthem will not launch anymore

Hey @tigolebittes,

 

Can you try these steps?

 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

 

Opening Ports:

 

https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

 

https://portforward.com/anthem/

 

Let us know if you still need help.

 

Thanks Standard smile

 

- iluminate

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Message 2 of 4 (241 Views)

Re: Anthem will not launch anymore

★★ Newbie
@tigolebittes Had the same problem for a while.. I just disabled Voip and data sharing in the Game settings and now it is working for me..
Message 3 of 4 (221 Views)

Re: Anthem will not launch anymore

★★ Newbie
@tigolebittes Same thing with me jus bought the game and was in the middle of a strong hold mission when it jus froze on me. Then since thanksgiving day till now I still can’t play.
Message 4 of 4 (187 Views)
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