Help us improve Answers HQ! Take Survey No, Thanks

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

by rfar77
Reply

Original Post

Highlighted

Anthem pc crashes to black screen 5 to 10 min after first mission

★★★ Novice

I have an i5 4660, a gtx 1080 and 16gb of ram. This is a fresh copy of win 10 and all drivers are updated.

 

I have a second monitor showing system temps.  They top off at 65 C during play.  Cpu is pegged the instant the game launches.

 

When the game crashes, I get a black screen on my TV (primary monitor) and the 15 inch dual monitor I have set for diagnosis  

 

No BSOD, no errors, just a black screen display.

 

Computeer is active for the duration, but I can't get back to windows without a hard reset  

Message 1 of 17 (2,249 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

[ Edited ]
★★ Novice

Same here. 

10 minutes into freeplay and my PC crashes and boots back up. 

R7 2700X @ 3.8
1080 Ti @ stock 
16Gb 2666MHz RAM
X470 Pro Prime mobo
750W 80+ Gold PSU (Seasonic)
Windows 10 (1809)

Note that this does not happen with any other game.  

Temps are: CPU 55C and GPU 65C. 

Happened with previous demo too. Only difference with previous demo was I had to do a hard reset. Now my PC actually boots back up on its own...

 

No BSOD. I get "no signal" and after a moment my PC boots back up and starts loading Windows. 


Message 2 of 17 (2,221 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★★★ Novice
Thanks for the reply, I thought I was the only one.

Any chance you are using a TV as your monitor?
Message 3 of 17 (2,213 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★ Apprentice
same thing happen to me also...tried to do a free roam expedition as soon as i got in PC rebooted.

happen 2 times before also during normal mission expedition once during mission and once after mission complete.

not going to play anymore this is going to end up damaging my pc
Message 4 of 17 (2,207 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★★ Novice

Same problem here, two times crash. remove from my wish list

Message 5 of 17 (2,022 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★★ Novice

Nope! Using a 27 inch monitor.

Message 6 of 17 (1,817 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★★ Newbie

My PC also hard locks into a black screen and the monitors then switch to "no signal" and turn off. It won't recover without my turning the PSU off and then on again. It happens after anything from 10-25 minutes of play, be it missions or freeplay.

Temps are in the 60-67 C (GPU) and 50-54 C (CPU) range as far as I can tell from logging it with GPU-Z and there is nothing in the event viewer other than the start-up warning that Windows apparently didn't shut off normally last time.

 

I only noticed a few minutes ago that the system requirements demand Win 10 for some reason, even though it's not like it's using DX12, and I'm on Win 7 x64, so I figured that could be a contributing factor. Since others seem to have the same issue on Win 10, however, and someone else posted about similar issues on a PS4 Pro, I suspect it's not my OS.

I tried updating the Radeon drivers but it made no difference.

 

AMD Ryzen 7 1700X

Radeon RX Vega 56

16 GB 3200 MHz RAM

My PSU is a 700W Coolermaster V700 which can do 58A on the 12V line, so it should not be a power issue, either.

Message 7 of 17 (1,728 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★★★★ Novice

ame here...  black screen.. but i have this error.

 

error.png

Message 8 of 17 (1,717 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★★ Newbie

Getting the same issue. The things I tried to fix it.

Disabled UAC,

Disabled my Antivirus
Ran anthem as Admin

Running the game as admin did resolved the one error I was getting "anthem application has been blocked from accessing graphics hardware"

But it did not fix the game going black after 5mins of game play.

 

I'm running on a

Windows 10 Pro 64bit (10.0, Build 17134)

Core i7-3770K @3.5Ghz
32GB RAM
Evga GTX 970

Total Available Graphics Memory 20463MB

Dedicated Video Memory 4096MB

 

Message 9 of 17 (1,530 Views)
Highlighted

Re: Anthem pc crashes to black screen 5 to 10 min after first mission

★★ Newbie

I have been getting the same error but with windows 10 its either the black screen of death which could be anywhere from 30 minutes of play or up to 1 hour or the sound completely turning off when you transition from one area to another; but mainly the black screen is the one that has me worried since I don't see any EA replies even acknowledging the issue. 

Message 10 of 17 (1,208 Views)
Twitter Stream