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Anthem crashes after launch, origin claims there's an update for it every time

by Espio0
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Anthem crashes after launch, origin claims there's an update for it every time

★★ Novice

today when i  tried to start playing anthem for the first time in a week, i noticed the game started to redownloaded itself completely, i just let that run it's course and after 30 minutes it was completed.

 

however as soon as i press play in origin, Anthem just crashes straight back to my desktop, no error messages why it crashed or anything, just a black screen and then nothing, only to see that origin tells me there is an update available for my game and that i have to renew origin.

 

However, when i press renew nothing happens, the message goes away, but nothing downloads, and after pressing play again, Anthem still just crashes back to desktop and again, i get that same notification message in origin, saying there's an update available for my game.

 

so far i tried to repair my game and running it as an admin, but no luck.

 

a week ago i had no issues whatsoever.

 

i own the legion of dawn edition and also have origin premier if that matters.

Message 1 of 11 (1,529 Views)

Accepted Solution

Re: Anthem crashes after launch, origin claims there's an update for it every ti

★★★ Novice

After uninstalling and re-downloading the game again it starts without any problem. So like I though, there was something wrong in the gamefiles that the repair-function couldn't find.

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Message 8 of 11 (1,370 Views)

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Re: Anthem crashes after launch, origin claims there's an update for it every ti

★★★ Newbie

After game update, Anthem crashes to desk top when I launch the game, black full screen for a few seconds then crash to desk top, no error messages.

Message 2 of 11 (1,514 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

[ Edited ]
★★★ Novice

After latest big update just the other day (46,22GB), I can't start it either.
Screen goes black, I get the Origin and Nvidia overlay notification then it goes back to Origin.

I've tried repairing the game, clearing the cache for Origin, removing ProfileOptions from Documents\BioWare\Anthem\settings, reinstalling Origin, no overclock on the gpu, no antivirus, starting as administrator but still the same. Posted a ticket to EA earlier but no reponse about it yet.

Message 3 of 11 (1,499 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

★★★ Novice

After two looooooong chat-sessions with EA, sending dxdiag and msinfo files, updating Windows, creating new admin accounts and what not they've came to the conclusion it's a syncing issue within game files and system, and they request me to try once contacting microsoft to repair the OS issue, as it was being recommended by their "specialist".

 

I'm finding it hard to believe it's something to do with my Windows since it worked perfectly before the update and I can se many posts online with people having the same problem after the update.

Their response:

"Yeah , I thought so , though update with the system only i think made this syncing issue more prominent
Which is why we wish to take this extra measure"
 
I'm gonna bring my laptop to a faster internet connection tomorrow and re-download the whole game. If that doesn't work I'm gonna demand a refund.
Message 4 of 11 (1,458 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

Hey @Espio0 @Phys1ca,

 

Sorry to hear about this.

 

If you haven't tried these steps yet, please do:

 

1. Disable Origin in-game Overlay in Origin, and any other Overlays you might be using such as Discord, Nvidia GeForce Experience, etc.

 

2. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

3. Uninstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

 

4. Clean Boot: https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

 

5. Do a clean Uninstall/Reinstall of your latest Drivers

 

6. CCleaner: https://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues/

 

Let us know if this helps.

 

Thanks Standard smile 

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Message 5 of 11 (1,452 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

★★★ Novice

1. Haven't tried that actually.

2. Yes

3. Yes

4. Have an almost clean boot already but haven't tried a completely clean boot

5. Reinstalled latest drivers.

6. Haven't tried that.

 

However, I've already uninstalled the game and started to re-download it again using up 1/2 of my monthly bandwith, yay.

Message 6 of 11 (1,440 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

[ Edited ]
★★ Novice

Thanks for the reply.

 

as to answer your question : 

 

1. done that, did not work.

 

2. done that, did not work.

 

3. just did that, did not work.

 

4. done that, did not work.

 

5. done that, did not work.

 

6. have not tried that.

 

there are a few extra steps i did myself that unfortunately did not work :

 

- updating windows to the latest version

 

- verifying/repairing and redownloading the game.

 

every single time it crashes, origin always says that there is a patch availabe for the game, yet when you press refresh nothing happens.

 

i did notice there are crash logs, but unfortunately, i lack the programs to actually open them as they are in MDMP format.

 

it's real odd, considering it worked fine a week ago.

 

 

 

Message 7 of 11 (1,401 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

★★★ Novice

After uninstalling and re-downloading the game again it starts without any problem. So like I though, there was something wrong in the gamefiles that the repair-function couldn't find.

Message 8 of 11 (1,371 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

★★ Novice

yep, this seems to have solved it for me aswel.

 

something got corrupted badly with that last update by the looks of it.

Message 9 of 11 (1,348 Views)

Re: Anthem crashes after launch, origin claims there's an update for it every ti

★★★ Novice

Guess what.
Today I keep getting thrown out from the game with "Error retreiving Anthem live service data" after playing for a couple of minutes or sometimes even seconds.

Chatting, AGAIN, with EA and they first tried to refer to my previous case asking me to contact Microsoft.

After explaining, AGAIN, that redownloading the game magicly fixed my Windows problem (isn't technology amazing) and this problem is not related to that.

They're now gonna send me an e-mail with some things to test that will surely fix my problem. Still waiting for that email though.

 

 

Message 10 of 11 (1,304 Views)
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