Darth Revan was released with the clear intention to serve as the new meta-defining character. I paid more than $100 (close to $120) to unlock this new hero (or villain). Darth Revan requires a new kind of gear to upgrade and, consequently, to make him usable in the game. Now I have two options to get this gear:
1. I farm (grind) the gear and wait for weeks to be able to fully use the character.
2. I pay even more to buy the required gear.
None of these options work for me. If I had wanted to wait for weeks, I wouldn't have bought the packs for the character in the first place. I also don't want to pay more, since paying more than $100 for ONE character in a MOBILE game (or any other game for that matter) is outrageous in itself. (Nonetheless I wanted to get this character, so I didn't care about this at that time.)
When CG announced this new character they didn't mention this paywalled qear requirement (you can have a look at the character reveal post here: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/198712/kit-reveal-darth-revan/p1), and after paying a lot of money I now feel that I am cheated, so I would like to get a refund. I don't even want the whole money back, just the amount I spent on the two packs, namely: Heroes of Legend Bundle 4 and Heroes of Legend Bundle 5. I know this is a long shot, but I if had known in advance that I won't be able to fully utilize the character after paying A LOT OF money, I would have never bought the packs in the first place.
Not to mention the outrageous prices, but I'm not annoyed by them anymore. But to mention the fact that despite these ridiculous prices I regularly support the work of the developers, so I'm far from being a free-to-play player. I really hope that we can find a remedy so I will be able to continue showing my support even after 3.5 years of playing with this great game.
Yup, lesson learned. I won't even believe their or - for that matter - any EA-related companies' questions in the future, and all of them can forget my money. Based on recent controversies, from Middle-Earth: Shadow of War and Destiny 2 to Battlefront II and Anthem, EA seems to be much more successful in alienating players than understanding players.
Yes, they obviously forgot to mention the new gear when they released the kit, and had to wait until the last moment. I still don't believe that they acted in good faith regardless of me being speculative or not.