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Android 8 - App frequently crash

by Giorda2608
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Android 8 - App frequently crash

★★★★ Novice

I'm playing on OnePlus 5T 

Android Version 8.0.0

OxygenOS Version 5.0.3

 

As title say,this app crashes frequently.

This happens(not always) when I'm on a page with a list of items (like Squad selector, Manager list, Arena Ranking, etc)

Fortunately ATM it hasnt yet happened in battle, but having to force closure and reopen the app 30 times a day is getting really tiring.

 

Can you help me, thanks ?

Message 1 of 19 (880 Views)

Re: Android 8 - App frequently crash

Community Manager

@Giorda2608 Sorry for the late reply, are you still having issues?

Message 2 of 19 (828 Views)

Re: Android 8 - App frequently crash

★★★★ Novice
Yes,I'm still having problems with the game.
Most of time I go into page containing lists of objects (manage guild, pvp arena, etc) but also in the territory battle,
game crashes.
Message 3 of 19 (806 Views)

Re: Android 8 - App frequently crash

★★★★ Novice
Message 4 of 19 (802 Views)

Re: Android 8 - App frequently crash

Community Manager

@Giorda2608 Can you try running through the troubleshooting steps for the game: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Message 5 of 19 (790 Views)

Re: Android 8 - App frequently crash

★★★★ Novice
I'll try everything.
Still same issue.

I want to add that problems started with update to Android 8.
But this app is the only one that gives me problems.
Message 6 of 19 (786 Views)

Re: Android 8 - App frequently crash

★★★★ Novice
update
After a couple of crashes it seems that the situation has improved (this after deleting the application data).

I'll monitor situation for a few days and then update here.
Message 7 of 19 (780 Views)

Re: Android 8 - App frequently crash

Community Manager

@Giorda2608 Hopefully the issue is resolved, let me know how you get on. 

Message 8 of 19 (777 Views)

Re: Android 8 - App frequently crash

★★★ Apprentice
I have had the exact same issues; I contacted support and for some reason they redirected me to the forums.

I have a OnePlus 3T, 6GB of RAM, lots of free space, the phone is not rooted, the Internet connection is good, running the latest OS version (OxygenOS 5 which is Android 8). Tried cleaning both cache and game data, tried reinstalling, closing background apps but nothing helped. I've been experiencing crashes since late November and they seem to intensify during TB and TW events for whatever reason.
Message 9 of 19 (756 Views)

Re: Android 8 - App frequently crash

★★★★ Novice
Unfortunately, the problem has returned.

Also I'm having problems with another bug, I do not know if related to this.

When I win a battle with 15/20 seconds remaining, it gives me battle won but I remain in the same position.

I've already lost 600 crystals because of this bug.
Message 10 of 19 (723 Views)

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