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Re: Anakin Bundle Never Showed Up

by EA_Ataashi
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Anakin Bundle Never Showed Up

★★★★ Novice

I never received my Anakin Skywalker bundle rewards. I purchased it, and it had a purchase error, but the rewards showed up a few hours later. I was unable to unlock Anakin, so I restarted the game. When I restarted, all the rewards were gone. (I know this bundle is from earlier, but it is really frustrating me.) Please Help.

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Re: Anakin Bundle Never Showed Up

Community Manager

Hey @simmersuper6644

 

I'd recommend contacting our live support about it. You can create a new case on EA Help and request a call or start live chat. It's a good idea to prepare a proof of purchase beforehand.

 

Thanks!

/Ataashi

Message 2 of 4 (107 Views)

Re: Anakin Bundle Never Showed Up

★★★★ Novice

Made several attempts to get the content to down load to the device. Was told that it was in my account, and there was nothing more that could be done so, I just requested a refund and to have it removed from my account. I am not expecting to get my money back, Dutch I thought it would be worth a try

Message 3 of 4 (101 Views)
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Re: Anakin Bundle Never Showed Up

Community Manager

@simmersuper6644

 

I'm really sorry to hear about that then Frown

 

However, we would still like to investigate it further, if that's okay?

 

Could you please send a direct message with your Ally Code to @EA_MindTricks and we'll take another look at your account.

 

Many thanks!

/Ataashi

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