All progress and purchases gone Sims mobile [ Edited ]

[Andermutz]

After tapping on the option to add a Sim (Sims mobile) to my household, the game froze on that screen. I tried exiting the game and restarting my phone but nothing worked. I tried uninstalling and reinstalling the game, but, after signing in all of my progress and in AP purchases are gone. Please help!

[Phantomlover1717]

Could you try playing though the intro, after you should get the option to revert back to your previous game.

If not, or if it's still stuck, the best thing would be to contact an EA game advisor about this issue.

You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.

Open the spoiler for pictures:

Spoiler

If this fails for some reason, or you can't access The Sims Mobile app. 

You can contact EA through this link: https://help.ea.com/en/contact-us/

If you want to do so in a different language you can choose your country of choice in the upper right-hand corner. 

You can also choose to contact an EA game advisor through social media:

- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/