All my friends disappeared?

[renbar152]

This morning I wake to no friends.i had 50 friends and they are all gone. Any know why this happened? Is there a known fix? Thank you 

[givememore86 · Accepted solution]

This happens to me periodically. Your friend list did not actually disappear. Just wait a few hours it'll come back. I'm pretty sure, EA is aware of it. It happened to me a few days ago. I waited a few hours my friend list came back.

[givememore86 · Accepted solution]

This happens to me periodically. Your friend list did not actually disappear. Just wait a few hours it'll come back. I'm pretty sure, EA is aware of it. It happened to me a few days ago. I waited a few hours my friend list came back.

[SalixCat]

@renbar152 I have experienced this once because I was connected to a not very stable Wifi and as I changed to 4G all my friends disappeared from the list.

Could you try closing unnecessary apps, delete cached files and restarting your device? My friends list was back after I restarted my phone.

Basic troubleshooting is described here:

https://answers.ea.com/t5/Technical-Issues/Info-Basic-troubleshooting-steps-for-The-Sims-Mobile/m-p/...

[girzie]

Nope.   No friends reappeared and I cannot add any.

[renbar152]

I have done that many times. They have popped back on before. I haven’t had friends since this new Treasure hunt started. I still get their party notifications but they aren’t on my list. I also haven’t had any packs lately. Could you tell me if the Treasure Hunt pack with the extra resources is available? I only get the other pack on my game. My packs consist of that TH pack, the eco workshop packs, some colored hair from a long time ago. Thanks for the info.