Help us improve Answers HQ! Take Survey No, Thanks

Re: All my crystals gone when i woke up

by IndigoJack16
Reply

Original Post

All my crystals gone when i woke up

[ Edited ]
★★★★ Newbie

So when I logged on this morning all my crystals were gone and I had like 900 energy. When I looked at the energy it said it would be 200 Crystal's to buy more. Was I hacked or did it glitch and is there any way i can get my Crystal's back i am trying to finish 7* for like 3 different jedi right now for Yoda and need those crystals

 

Update 

So logged back in and then my Crystal's were 867 so I think I was hacked I changed my Google play account password. So am I just screwed out of my crystals?

Message 1 of 2 (147 Views)
Highlighted

Re: All my crystals gone when i woke up

★★★★ Guide

Hi,

If you think your account is hacked, please go to the link below:

https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

If your account is still compromised or you cannot enter to your account:

 

  1. Head to https://help.ea.com/en/contact-us/
  2. Select Origin as the product.
  3. Select your platform.
  4. Select “Manage my account” as the topic.
  5. Select “Hacked account” as the issue.
  6. Select one of the options to talk with EA.
Message 2 of 2 (103 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help