Re: All Progress of Account reverted to ZERO

by EA_Mako
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All Progress of Account reverted to ZERO

★★★ Newbie

All Progress of Account reverted to ZERO

 

havent played for a while logged in and my account was reset everthing is gone.

140+ hours of playtime

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Accepted Solution

Re: All Progress of Account reverted to ZERO

Community Manager

Hey @HyperBulbul,

 

It looks like your account was affected by an issue that took place back on April 2nd, but there is a fix we can try here.

 

We do need to confirm a couple details before we can continue, so I've sent you a DM here on AHQ.

 

Please check up in the top-right corner of the forums for that DM and get back to me there when you have a chance, thanks! 

Mako.png

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Message 2 of 2 (107 Views)

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Re: All Progress of Account reverted to ZERO

Community Manager

Hey @HyperBulbul,

 

It looks like your account was affected by an issue that took place back on April 2nd, but there is a fix we can try here.

 

We do need to confirm a couple details before we can continue, so I've sent you a DM here on AHQ.

 

Please check up in the top-right corner of the forums for that DM and get back to me there when you have a chance, thanks! 

Mako.png
Message 2 of 2 (108 Views)