After the latest updates, the game crashes on HvV

[lasavita]

After the latest updates, the game crashes. This happens very often at the beginning of a new match in HvV, in a second when a selection of heroes should appear.

Information for reference:
PC platform.
The latest NVIDIA drivers.
Origin cache cleared.
Checksum files of the game through Origin did.
The game is installed on the SSD.
The system was checked by antivirus (everything is clean).
In addition to the game, other applications are not running.
16 GB RAM

There are a lot of crash dumps in my docs. Information from the latest:

Spoiler

CONTEXT:  (.ecxr)rax=00000000361874ab rbx=0000000015803428 rcx=0000000000000000
rdx=00000000361874ab rsi=00000000447ff188 rdi=000000005b34a540
rip=00007ffaa6be4bac rsp=00000000447ff090 rbp=00000000447ff189
 r8=0000000000000000  r9=0000000000000000 r10=000000005b34a500
r11=000000005b34a460 r12=00000000447ff190 r13=000000004cffeae0
r14=000000005b34a540 r15=000000002179f0c0
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+0x1c:
00007ffa`a6be4bac 83bab000000000  cmp     dword ptr [rdx+0B0h],0 ds:00000000`3618755b=????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffaa6be4bac (d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+0x000000000000001c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000003618755b
Attempt to read from address 000000003618755b

PROCESS_NAME:  starwarsbattlefrontii.exe

READ_ADDRESS:  000000003618755b 

ERROR_CODE: (NTSTATUS) 0xc0000005 -                      0x%p                               0x%p.                      %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000003618755b

STACK_TEXT:  
00000000`447ff090 00000001`4166eea2 : 00000000`2179f0c0 00000000`5b34a540 00000000`00000000 00000000`00000000 : d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+0x1c
00000000`447ff0c0 00000001`4162672f : 00000000`c32dd730 00000000`447ff189 00000000`447ff188 00000000`c327d9c0 : starwarsbattlefrontii!PCA+0x3c5ce2
00000000`447ff0f0 00000001`46427e4f : 00000000`db75d9e0 00000001`43500d28 00000000`4cffeae0 00000001`43500d28 : starwarsbattlefrontii!PCA+0x37d56f
00000000`447ff1f0 00000001`414f2cf3 : 00000000`db75d770 00000000`4cffeae0 00000000`4cffeae0 00000000`0000ffff : starwarsbattlefrontii!AmdPowerXpressRequestHighPerformance+0x22b37fb
00000000`447ff260 00000001`414f2616 : 00000000`db77ee90 00000000`4cffeae0 00000000`dafa0450 00007ffa`9e3777d5 : starwarsbattlefrontii!PCA+0x249b33
00000000`447ff310 00000001`414fc59b : 00000000`4cffeae0 00000000`4cff9680 00000000`4cff9680 00000000`00000000 : starwarsbattlefrontii!PCA+0x249456
00000000`447ff570 00000001`414fbd97 : 00000000`00000000 00000000`31453300 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!PCA+0x2533db
00000000`447ff690 00000001`414fc83f : 00000000`32404110 00000000`314e52c0 00000000`002b5368 00000001`446a4b80 : starwarsbattlefrontii!PCA+0x252bd7
00000000`447ff7c0 00000001`411b3e16 : 00000000`00000000 00000000`0001c9f9 00000000`00000000 00000000`0001c9f9 : starwarsbattlefrontii!PCA+0x25367f
00000000`447ff8b0 00000001`411b1808 : 00000000`31485500 00000000`31485500 00000000`0292e970 00000000`002b5368 : starwarsbattlefrontii!GetPCAprojMatrix+0x9873f6
00000000`447ff8f0 00000001`411b81b9 : 00000000`31481200 00000000`00000000 00000000`447ffa40 00000000`3144e700 : starwarsbattlefrontii!GetPCAprojMatrix+0x984de8
00000000`447ff940 00000001`411ba8ec : 00000001`446a4b80 00000000`447ffc80 00000000`31cb0201 00000001`4442fc20 : starwarsbattlefrontii!GetPCAprojMatrix+0x98b799
00000000`447ffb70 00000001`411b7c0e : 00000000`00000000 00000000`31cb02b0 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x98decc
00000000`447ffc50 00000001`41143584 : 00000000`00000001 00000000`00000000 00000022`406d1388 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x98b1ee
00000000`447ffca0 00000001`41144e30 : 00000000`00001000 00000001`444779fc 00000000`00003770 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x916b64
00000000`447ffcd0 00000001`41144d04 : 00000000`31cb02b0 00000000`31cb0270 00000000`00000001 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x918410
00000000`447ffd30 00000001`40721104 : 00000001`44477900 00000000`00000001 00000000`00000103 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x9182e4
00000000`447ffd70 00007ffa`a9ee0e72 : 00000000`00000000 00000000`3c22e6e0 00000000`00000000 00000000`00000000 : starwarsbattlefrontii+0x721104
00000000`447fff00 00007ffa`ac4d7bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x42
00000000`447fff30 00007ffa`acaeced1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`447fff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  d3d11!CContext::TID3D11DeviceContext_SetShader_<1,0>+1c

MODULE_NAME: d3d11

IMAGE_NAME:  d3d11.dll

STACK_COMMAND:  ~15s ; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_c0000005_d3d11.dll!CContext::TID3D11DeviceContext_SetShader__1,0_

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

Spoiler

CONTEXT:  (.ecxr)rax=45564f4d45525f00 rbx=000000004cffbf60 rcx=0000000000000004
rdx=000000004486e418 rsi=0000000000000aa8 rdi=000000004cffd460
rip=00007ffaa9bca839 rsp=000000004486eb60 rbp=000000004486ed40
 r8=0000000400000000  r9=6972642061200000 r10=000000004486e682
r11=20726f0000000000 r12=00000000887a0005 r13=0000000000000000
r14=0000000000000001 r15=000000004cffbf60
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000206
KERNELBASE!RaiseException+0x69:
00007ffa`a9bca839 0f1f440000      nop     dword ptr [rax+rax]
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffaa9bca839 (KERNELBASE!RaiseException+0x0000000000000069)
   ExceptionCode: 887a0005
  ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME:  starwarsbattlefrontii.exe

ERROR_CODE: (NTSTATUS) 0x887a0005 -                      GPU              .                                                       GetDeviceRemovedReason.

EXCEPTION_CODE_STR:  887a0005

STACK_TEXT:  
00000000`4486eb60 00000001`41625893 : 00000000`2a988c20 00000000`4cffbf60 00000000`00000aa8 00000000`30ded8d0 : KERNELBASE!RaiseException+0x69
00000000`4486ec40 00000001`41626248 : 00000000`217e1010 00000000`00000001 00000000`00000001 00000000`00000000 : starwarsbattlefrontii!PCA+0x37c6d3
00000000`4487f700 00000001`414f1e9c : 00000000`00000082 00000000`31485600 00000000`00000001 00000000`217982e0 : starwarsbattlefrontii!PCA+0x37d088
00000000`4487f810 00000001`411b3e16 : 00000000`31485600 00000000`00000000 00000000`02757700 00000000`000006ac : starwarsbattlefrontii!PCA+0x248cdc
00000000`4487f8b0 00000001`411b1808 : 00000000`31485600 00000000`31485600 00000000`02757700 00000000`0002c1c4 : starwarsbattlefrontii!GetPCAprojMatrix+0x9873f6
00000000`4487f8f0 00000001`411b81b9 : 00000000`31481200 00000000`00000000 00000000`4487fa40 00000000`3144e700 : starwarsbattlefrontii!GetPCAprojMatrix+0x984de8
00000000`4487f940 00000001`411ba8ec : 00000001`446a4b80 00000000`4487fc80 00000000`31cb0201 00000001`4442fc20 : starwarsbattlefrontii!GetPCAprojMatrix+0x98b799
00000000`4487fb70 00000001`411b7c0e : 00000000`00000000 00000000`31cb02b0 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x98decc
00000000`4487fc50 00000001`41143584 : 00000000`00000001 00000000`00000000 00000022`406d1388 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x98b1ee
00000000`4487fca0 00000001`41144e30 : 00000000`00001000 00000001`444779fc 00000000`000034ec 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x916b64
00000000`4487fcd0 00000001`41144d04 : 00000000`31cb02b0 00000000`31cb0270 00000000`00000001 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x918410
00000000`4487fd30 00000001`40721104 : 00000001`44477900 00000000`00000001 00000000`00000103 00000000`00000000 : starwarsbattlefrontii!GetPCAprojMatrix+0x9182e4
00000000`4487fd70 00007ffa`a9ee0e72 : 00000000`00000000 00000000`02727d80 00000000`00000000 00000000`00000000 : starwarsbattlefrontii+0x721104
00000000`4487ff00 00007ffa`ac4d7bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ucrtbase!thread_start<unsigned int (__cdecl*)(void *),1>+0x42
00000000`4487ff30 00007ffa`acaeced1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000000`4487ff60 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  starwarsbattlefrontii!PCA+37c6d3

MODULE_NAME: starwarsbattlefrontii

IMAGE_NAME:  starwarsbattlefrontii.exe

STACK_COMMAND:  ~18s ; .ecxr ; kb

FAILURE_BUCKET_ID:  APPLICATION_FAULT_887a0005_starwarsbattlefrontii.exe!PCA

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10  

[lasavita · Accepted solution]

In the NVIDIA driver settings, I turned off the "Caching shaders".
After that, the game crashes stopped (in the first second of the match and in the last second after the match). But now maps and menus take longer to load due to the endless "Shader Optimizations"

[lasavita · Accepted solution]

In the NVIDIA driver settings, I turned off the "Caching shaders".
After that, the game crashes stopped (in the first second of the match and in the last second after the match). But now maps and menus take longer to load due to the endless "Shader Optimizations"

[MajorKurk]

This doesn't work for me...