After a crash, game is unplayable (Battlefront 2)

[Adrian13Sk]

Hello everybody,

so I've been enjoying this game ever since it went free on Epic store, I managed to complete the SP campaign and even the dlc, played around 20 MP matches so far.

Unfortunately today while playing a team death match mode or what is it called, on map Geonosis my game suddenly, out of nowhere crashed. It looked like a GPU fail crash maybe? Such as a GPU driver update "resolution change". I had enough of playing anyways so I didn't play it since then. 

Couple of hours passed and told myself that want to play a quick match or two, but for some reason the game is totally unplayable, it lags as hell, I would compare it to lagging and stuttering but the FPS is still high. It happens for both MP and SP. I must say that the game worked completely fine and was set at medium settings managing to get around 40-60 FPS, but now because of these lags I cannot play. I also thought it might be because of HDD, I cleaned it up a bit because it was almost full, I even defragmentated it and used a error detector that my Asus laptop has. But still nothing. I have the latest GPU drivers and windows as well.

My specs:

AMD Ryzen 5 3500U

Nvidia Mx230

8Gbs of ram (5.9 usable)

128Gb SSD

1000Gb HDD

Any idea what it might be? Can I find any crash log in the game folder to check what it was?

I'd be grateful for any help or advice. 

Have a nice day.

[Adrian13Sk · Accepted solution]

Okay, so managed to fix my issue.

My predictions were correct and there was an issue with the HDD after all.

How did I fix it?

Well, I had "paging file" set to the HDD, luckily I have a SSD with OS on it, so on a recommendation I changed it from HDD to SSD and now the game works fine as before.

[Adrian13Sk]

| UPDATE |

So I managed to debug some info out of the crash log file.

This is what I found:

ERROR_CODE: (NTSTATUS) 0x887a0005 - The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

EXCEPTION_CODE_STR: 887a0005

STACK_TEXT:
00000000`0013ce80 00000001`4161c7c3 : 00000000`2c1c0970 00000000`0013d060 00000000`0dd03000 00000000`3171ee70 : KERNELBASE!RaiseException+0x69
00000000`0013cf60 00000001`416296fe : 0000045b`2fcd2ef7 00000000`00000000 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!isGlimpseEnabled+0x1493213
00000000`0014da20 00000001`4151a961 : 00000001`43d61fb8 00000000`33af9130 00000000`001304d0 00000000`00000000 : starwarsbattlefrontii!isGlimpseEnabled+0x14a014e
00000000`0014db80 00000001`40259e3e : 0000000f`0014ec20 00000000`00000088 ffffffff`fffffffe 00000000`00000000 : starwarsbattlefrontii!isGlimpseEnabled+0x13913b1
00000000`0014dc40 00007ff9`6783e858 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!isGlimpseEnabled+0xd088e
00000000`0014dcf0 00007ff9`6787fa04 : 00000000`00000001 00000001`40259b20 00000000`001304d0 00007ff9`00008016 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014de80 00007ff9`6788004b : 00000000`001304d0 00000000`00008016 00000000`00000000 00000000`ffffffa8 : user32!CallWindowProcAorW+0xe0
00000000`0014ded0 00000001`401faaaa : 00000000`0000000f 00000000`00000000 00000000`00000000 00007ff9`6783eb96 : user32!CallWindowProcA+0x1b
00000000`0014df10 00007ff9`6783e858 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!isGlimpseEnabled+0x714fa
00000000`0014df60 00007ff9`6783e4ee : 00000000`00000001 00000001`401faa20 00000000`001304d0 00000001`00008016 : user32!UserCallWinProcCheckWow+0x2f8
00000000`0014e0f0 00000001`46d579c1 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000001 : user32!CallWindowProcW+0x8e
00000000`0014e140 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : starwarsbattlefrontii!AmdPowerXpressRequestHighPerformance+0x32acacd

SYMBOL_NAME: starwarsbattlefrontii!isGlimpseEnabled+1493213

MODULE_NAME: starwarsbattlefrontii

IMAGE_NAME: starwarsbattlefrontii.exe

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: APPLICATION_FAULT_887a0005_starwarsbattlefrontii.exe!isGlimpseEnabled

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {2f5bee7c-ed1b-f3de-62f6-4fa4ecc01c64}

Any ideas?

[Adrian13Sk]

After further research, I came to a conclusion, that it is caused by HDD. For some unknown reason, the crash affected the HDD in some way. 

Why do I think it is an issue induced by HDD?

Well, I cannot deny that the game took some time to load itself, load maps, quit the match, but now it all takes way too long. 

It takes almost 5 minutes to start, initial videos have trouble playing properly, basically they stutter, main menu also struggles to load properly, icons in settings show up unloaded, when I start a match, after long load time it finally loads, but still, in character selection it stutters, when I hit "play as" it struggles as well and in game, it just lags, the game seems like it it is in "slowmotion" mode or something. For ex. the character freezes, but I can still move the camera and in case you are wondering, yes it happens for both singleplayer and multiplayer.

Overall, it's very strange, the game was running smoothly like a piece of cake, but since the crash the game is unplayable. So pity.... Although I am still full of hope, so I'm doing my best to find a fix to my problem...

Not sure, if someone is going to respond, but I'd appreciate any tips regarding this issue.

[Adrian13Sk · Accepted solution]

Okay, so managed to fix my issue.

My predictions were correct and there was an issue with the HDD after all.

How did I fix it?

Well, I had "paging file" set to the HDD, luckily I have a SSD with OS on it, so on a recommendation I changed it from HDD to SSD and now the game works fine as before.

[EA_Atic]

@Adrian13Sk Thanks for sharing!

/Atic