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Re: After Updste 14-03-2019 Account changed to „non-adult“

by EA_Lanna
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After Updste 14-03-2019 Account changed to „non-adult“

★★★★ Novice

After the last game update 14-03-2019 my „normal adult account“ changed to „non-adult“. So I lost game Options as IngameChat or posibility to Sync the game/Account.

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Re: After Updste 14-03-2019 Account changed to „non-adult“

Community Manager

Hey @zzzZuluzzz could you contact the EA Help team asap to look into this for you. It sounds like an account issue and troubleshooting wouldn't be helpful in those scenarios. Please follow the steps in this EA Help article for details on how to send in a help ticket through your game. 

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Re: After Updste 14-03-2019 Account changed to „non-adult“

Community Manager

Hey @zzzZuluzzz could you contact the EA Help team asap to look into this for you. It sounds like an account issue and troubleshooting wouldn't be helpful in those scenarios. Please follow the steps in this EA Help article for details on how to send in a help ticket through your game. 

____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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