February 2020
The ads for extra rewards are not playing, both, after completing events and mailbox extra rewards. I tried powering off my android phone and restarting it and I also, uninstalled the app and downloaded again. Unfortunately, STILL no ads loading and NO extra rewards. Any ideas or suggestions to fix this issue would be appreciated.
February 2020
This sounds like a bug. Could you open a new post in the bug forum for this?
You can find the bug forum over here: https://answers.ea.com/t5/Bug-Reports/bd-p/the-sims-mobile-bug-reports-en
The bug forum has a small list with questions which might just help to solve the problem!