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Re: Ad boosts not working in STC

by lmnmst
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Ad boosts not working in STC

★★★ Novice

I've played two rounds of the Sweet Treats challenge where the advertisement boosts are available to click, but the ad doesn't play and I don't receive the boost. And the button for the ad just sticks around.

 

I have screen recordings from different rounds and different events (same day) where this is happening. 

 

I reported the bug. What do I do now?

Message 1 of 14 (507 Views)
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Re: Ad boosts not working in STC

★★ Guide
@allisnox In my go, I go out of game. Close it from the task manager (Android) and play it again. If not working, try to restart the phone. If still not working, maybe you have opened a lot of ads. Try again tomorrow.
Message 2 of 14 (473 Views)
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Re: Ad boosts not working in STC

Community Manager
Hi @allisnox,

It's been a few days since you opened this thread. Did you give the advise @lmnmst shared a try?

- EA_Lanna
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Message 3 of 14 (403 Views)
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Re: Ad boosts not working in STC

[ Edited ]
★★★ Novice

I did before I posted here 2 weeks ago. I posted here because their advice didn't work when I tried it before coming here. 

 

I'm still getting goofed up ads and I've lost a lot of resources that I paid real money for so I could complete the challenge.

 

I'm not happy. I'm not raging, but I am really annoyed because I don't get my resources back.

Message 4 of 14 (397 Views)
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Re: Ad boosts not working in STC

Community Manager

Hi @allisnox

 

Okay, thanks for confirming you've tried the advise shared in here already. There are a few other troubleshooting steps available that may help. Depending on the device you play The Sims Mobile on, the troubleshooting steps will differ. The EA Help team have created these EA Help articles to guide you through those steps:

Please give the steps in the relevant article a try.

 

EA_Lanna

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Message 5 of 14 (372 Views)
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Re: Ad boosts not working in STC

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@EA_Lanna I tried those solutions before I reported the bug 2 weeks ago.
Message 6 of 14 (366 Views)
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Re: Ad boosts not working in STC

Community Manager

Hi @allisnox,

 

Okay, we're limited in the steps we can suggest given there's only a handful for mobile devices.

 

You mentioned a bug report? I'm afraid I can't see a bug report thread from you on this. Could you share the link please? If you're referring to this current thread, it's a technical issue thread on the Technical Issues board and it's where we'd share troubleshooting options to help limit technical issues. Bug reports require the bug report template to be filled out on our Bug Report board

 

- EA_Lanna

 

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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Message 7 of 14 (358 Views)
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Re: Ad boosts not working in STC

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@EA_Lanna I submitted multiple bug reports before creating this thread.
Message 8 of 14 (345 Views)
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Re: Ad boosts not working in STC

Community Manager
Hi @allisnox,

I can't see any of those bug report threads you created. Can you please link them?

- EA_Lanna
____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Stay and Play.png
Message 9 of 14 (336 Views)
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Re: Ad boosts not working in STC

Message 10 of 14 (323 Views)
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