Account wrongfully banned

[danant26]

My account has been wrongfully banned since the end of August. I am still not sure about what the reason being hateful conduct in my situation is. A child was playing on my console at a gathering and someone repeatedly said racial slurs and was taunting the child, making animal sounds, like a monkey, to the child relative playing on my console. All the child said (in text to speech) was that the player had bad aim and only knew how to say the n-word. I have reached out to ea help multiple times in the form of an email and I have not been helped at all. This is absurd. There is no way that this deserves a permanent ban on my 7 year old account with lots of valuable in game cosmetics. I could understand a warning, but a permanent ban is ridiculous. Can anyone be of any help in retreiving my account as I do not want to see all of these games with countless hours go just like that. I have so much money and time spent on this account and I dont want to see it go. This feels like brazen thievery.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @danant26.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[SC3E101]

@danant26  Oh boy, not a good situation to be in.

My only advice would be to read section 15 of the user agreement and see if that is the path you want to take to have the ban on your EA account overturned since the normal channel of disputing the ban has failed.

[EA_Darko]

If you allow others access to your account @danant26 then you are responsible for any actions they take. If you encounter a user breaking the rules then responding to them using inappropriate words is not something that is allowed. 

Have you appealed your ban with our TOS team?

Darko

[danant26]

Thank you for your reply. How can I reach your TOS team? 

[OldTreeCreeper]

@danant26

You can check out your ban history here and go from there, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

Before you dispute any action taken against your EA account, have a read of the following steps in this article (includes email contact link too) :

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-...

It is my understanding that you can appeal a ban a number of times.

[danant26]

Thank you, but I have tried email so much times but I got nowhere. I put this post up to look for any solution other than disputing through email, because that does not work whatsoever. 

[OldTreeCreeper]

@danant26

Have you tried this route? 

https://help.ea.com/en/my-ban-history/

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team @danant26.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[danant26]

I have just sent an email. Now, is an agent going to respond to this, or is an AI going to because for most of my past emails, I have gotten the same reply.

[danant26]

Yes. No matter what I say they will not listen to me. Its just the same email over and over again saying "we have done all possible investigations".