Account is limited and I cannot access to the online servers

[ChrisLickytung]

@Azrael316FDG I can't even get past the "licence check failed" screen, it's been this way since the 22nd of Feb.

[Azrael316FDG]

TBH, this is the kind of issue I would expect to be resolved in Beta testing, if there was any done at all, feels like there wasn't to me.

Just another case of "Release it now, let the suckers do our beta testing and pay us for the privilege"...

[waiswais]

@x0X_BabuFrik_X0x no only this game

[dustyjo]

Having the exact same problem. It worked fine the other day, too. Now it's been 2 days since I was last able to play this game online. I have 6 hours left in the trial.

[CM_TGK]

Hey all - thank you for the reports. The team is actively investigating this at the moment.

In the meantime, if you are running a PC monitoring tool such as MSI Afterburner can you please try disabling this before loading up GRID Legends in Origin/EA App and seeing whether you are able to connect?

Please be polite with your responses in this thread - we'll do everything we can to get this resolved. Thank you!

[EA_Barry]

In addition to the above, we want to gather some specific details in relation to this issue. 

Please reply below in the format shown with the following in order to help us investigate, thank you

• Platform (PS5, PS4, XB1, PC):
• Digital / Standard / Disc:
• EA Play Pro / EA Play Trial:
• Trial time used or Trial Time left:
• Location (Region/Country):
• Where the prompt occurs:

[Azrael316FDG]

• Platform (PS5, PS4, XB1, PC): PC
• Digital / Standard / Disc: DIGITAL
• EA Play Pro / EA Play Trial: EA Play Trial
• Trial time used or Trial Time left: <9 hours
• Location (Region/Country): UK
• Where the prompt occurs: At any point I attempt to go online to play, single player seems to work as intended.

[waiswais]

• Platform (PS5, PS4, XB1, PC): PC
• Digital / Standard / Disc: DIGITAL
• EA Play Pro / EA Play Trial: EA trail
• Trial time used or Trial Time left:8
• Location (Region/Country):netherlands
• Where the prompt occurs: Online play

[Taerrin]

• Platform (PS5, PS4, XB1, PC): PC
• Digital / Standard / Disc: Digital
• EA Play Pro / EA Play Trial: Trial
• Trial time used or Trial Time left: Only used half an hour to an hour.
• Location (Region/Country): US, West Coast
• Where the prompt occurs:  Opening the player lobby, states account is locked.

[AxelG70]

• Platform (PS5, PS4, XB1, PC): PC
• Digital / Standard / Disc: Digital
• EA Play Pro / EA Play Trial: EA Play Pro
• Trial time used or Trial Time left: N/A
• Location (Region/Country): Italy
• Where the prompt occurs: Licence check failed

Strangely on Saturday morning I was able to get through once and actually play the game. I have not changed anything on my PC since then and it has not been working again.