Account is limited and I cannot access to the online servers

[CM_TGK]

Hey everyone, 

After today's patch (v1.06) which may fix the problem for some users, we will be releasing an additional hotfix on March 11th that directly aims to address the 'Account is Limited' messages on Origin. Please let us know whether you're still experiencing this issue once the hotfix goes live, or if the v1.06 patch has rectified this problem for you. 

Thanks! 

[Taerrin]

@CM_TGKI did not join a multiplayer game, but can confirm as of this hotfix (I'm assuming patch 1.05, tested about 7:30pm PST, so whichever hotfix was live at that time) I was able to see my friend's list and no error upon pressing spacebar to open party list. Appreciate the hard work!

[CM_TGK · Accepted solution]

After v1.06's release on March 10th, an additional hotfix is now public on Origin and EA App that aims to resolve the following issues:

• User Receiving License Check Failed When Booting On Origin While Using EA Play Pro
• Account Restricted (Unable To Access Online)
• License Check Error On Boot Before Game Closes Down When Using ZoneAlarm Firewall

If you are still having issues with ZoneAlarm firewall, please add the GRID Legends executable file to the 'Allow' list. Details on how to do this can be found here in the "Configuring Permissions for Individual Programs" section: Configuring Advanced Application Control Settings – ZoneAlarm Support Center

Thank you!

[Mercenary4232]

Confirming this has solved the issue for me. Thanks to the team that resolved this!

[Azrael316FDG]

All fixed.

[EA_Kent]

Thank you for letting us know! That's good to hear. 

[rebeldoug56]

platform: PC

EA pro

digital

usa

occurs when trying to enter skirmish/online

"account is restricted from accessing online features"

[EA_Kent]

Hi @rebeldoug56, 

Are you using ZoneAlarm security software on your PC? If so, you may need to configure an exception for GRID Legends. Check out the ZoneAlarm Support website for more info on how to set that up. 

[samhiosan]

@EA_Kent Have you found a fix for this issue yet? I am getting the error code at the moment.
Platform (PS5, PS4, XB1, PC): PC
Digital / Standard / Disc: DIGITAL
EA Play Pro / EA Play Trial: EA Play eith Game Pass
Trial time used or Trial Time left: Bought Deluxe Edition of Game.
Location (Region/Country): Australia
Where the prompt occurs: When trying to access online features.

[EA_Kent]

Hi @samhiosan, 

Just to confirm, have you tried setting an exception for GRID Legends in your security software to see if that helps?