Account has been hacked - Email and Password changed - EA support doesnt answer

[johanna201]

Hey there!

My email account was hacked several weeks ago and I just noticed that I cannot log in into my EA account because both password and mail address have been changed (If I want to reset my password it sends the link to a mail address I dont know). I contacted the support for this issue three days ago but I never heard back from them and when I look at my support case it says case solved even tho nothing has changed. What can I do now? I dont even care for my scores and achievements but I really want my games back.

[EA_Barry · Accepted solution]

@johanna201 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

If required, click the following link for help contacting an Advisor:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

[EA_Barry · Accepted solution]

@johanna201 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

If required, click the following link for help contacting an Advisor:

https://help.ea.com/help/faq/using-ea-help/

Thanks.