Betreff: Account hacked :(

by Freggi-Liz
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Account hacked :(

★★★ Newbie

I need help with my account. It's been hacked before two days (attached files). I managed to change password and login again. I m lucky that i can login but the drawback is that there is added a security question in russian! The e-mails are in Greek... A little quick translation...

First attachement: SUBJECT New connection from another PC:

Your email has been use for a new PC connection.

If you dont recognize this action please continue with these actions....

Second attachement: SUBJECT Your e-mail has been changed

Your e-mail has been changed and replaced with...

If you haven't done any changes please continue with these actions...

Please I need help... Thank you very much (P.S: I am not included in contact support countries, I live in GR and my username is not that dim-dumb99)

Message 1 of 5 (298 Views)

Accepted Solution

Betreff: Account hacked :(

Hi @Byritsitsi

 

follow the steps and contacting a game advisor

https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

 

/Liz

 

 

I don't work for EA, but I‘m the helping hands for Sims on Mac, Simpsons players …Ich arbeite NICHT für EA. Bin aber seit mehr als 20 Jahren mit EA/Maxis Spiele verbunden. Ich liebe das Mobile Gaming, besonders die Simpsons Springfield …

Die Simpsons Springfield -  Zeigt her euer Springfield

Die Sims 2 - Meine Stories


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Message 2 of 5 (316 Views)

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Betreff: Account hacked :(

Hi @Byritsitsi

 

follow the steps and contacting a game advisor

https://help.ea.com/en/help/account/i-think-somebody-hacked-my-origin-account-what-can-i-do-now/

 

/Liz

 

 

I don't work for EA, but I‘m the helping hands for Sims on Mac, Simpsons players …Ich arbeite NICHT für EA. Bin aber seit mehr als 20 Jahren mit EA/Maxis Spiele verbunden. Ich liebe das Mobile Gaming, besonders die Simpsons Springfield …

Die Simpsons Springfield -  Zeigt her euer Springfield

Die Sims 2 - Meine Stories


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Message 2 of 5 (317 Views)

Re: Account hacked :(

Community Manager

@Byritsitsi Were you able to get sorted and gain access to your account again?

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Message 3 of 5 (236 Views)

Re: Account hacked :(

★★★ Newbie

Luckily yes. There was an excellent assistant/contact support employee (Rishav) who helped me out. Everything went through smoothly and I gained full access to my account as previously!  Thanks all. Standard smile

Message 4 of 5 (227 Views)

Re: Account hacked :(

Community Manager

@Byritsitsi Great to hear, enjoy your gaming. 

Darko.png
Message 5 of 5 (217 Views)