February 2020
So like the title says I got hacked and banned...
I have literally no reason whats so ever to cheat in this game. I have spent about 300 hours playing this game and invested real money.
And now I can't play and no one is helping me. I offered full cooperation and yet no one is willing to listen to me. Tomorrow there will be a new season and Im just so depressed that I cant play...
And it also been over 72 hours and I never received a single email about my case.
Solved! Go to Solution.
February 2020 - last edited February 2020
Hi,
If you think your account is banned by mistake please go to the link below:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
I’m also giving the steps to contact ToS team:
February 2020 - last edited February 2020
Hi,
If you think your account is banned by mistake please go to the link below:
https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
I’m also giving the steps to contact ToS team:
February 2020
I tried and its been 72 hours and still no one contacted me.
February 2020
Hey @Chyper_67
Allow the Terms of Service team to look into your case.
They try to reply within 5 business days, this can sometimes be longer depending on some factors.
Keep an eye on your registered email address and check the spam and junk folders as sometimes the email back can get routed over there.
March 2020
The fact that some of us are getting banned from accounts because of hackers most likely because of the ToS about boosting accounts is ridiculous. You guys need a better system of filtering out if accounts were actually boosted or hacked. It would be better to be safe than to ban an account that might be an honest paying customer such as myself. Now I have to jump through all these hoops and prove my innocence and go through the hassle even though I reported someone to you guys as soon as I found out someone was using my account and changed my password and activated the mobile authenticator. If I was paying someone to boost my account why would I report, authenticate and change my password right away? Makes no sense. Tell your ToS team to actually think logically please.
March 2020
March 2020 - last edited March 2020
I did that once I knew someone was on my account. Changed it and set up the authenticator. Still got banned......
March 2020
March 2020
Right so you would rather ban someone that doesn't deserve it than risk having someone boosting? That is not a good business practice.
March 2020