October 2019
Hi,
I have the same problem a lot of users have been reporting recently, in that the old email on my swtor account is no longer accessible.
I have called Customer Service four times but all they tell me is that without access to that email there is nothing that can be done.
Today I went to the bank and got a print out of my transaction history from the time I was a subscriber, perhaps that could help verify my identity?
October 2019
Is your EA account set to a new email or using the one you don't have access to? If it's the old one try updating it. If your EA and Swtor account are linked, updating one affects the other.
October 2019
Thanks,
But alas updating my email on my EA account does not affect my swtor account.
October 2019
Have you tried to re-create your email account that you used to have? Also if it was with like Gmail, you can try to contact them to recover it or recreate it.
October 2019
As a security measure Gmail does not restore old accounts.
The address can never be restored or remade.
I can verify that I am the owner of the swtor account by numerous other means though.
October 2019
yes we are both in the same boat here johnny I proved I owned the account to ea and they let me change my email and got back into my account but swtor refuse to listen to any of it.. when we try to contact swtor customer support they redirect us back here to EA which EA have done there bit updating my email for me. even if we had an email to contact swtor would be greatly helpful but I keep getting told to phone the customer helpline and it is them who are refusing to help me they basically told me if you have lost your email you have lost your swtor account. I think this comes down to the free to play aspect they are making more money through the cartel market they don't care about loyal paying subscribers anymore. im going to try and contact EA again through email if we keep getting redirected here by swtor.com for support surely then EA can get us back into our game accounts.
Denys.
October 2019
October 2019
October 2019
Damn, so no progress on getting your account back?
Are you saying you had an active sub but they still wouldn't let you verify you are the owner of the account???
That goes beyond ridiculous.
October 2019