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Account ban help

by Jahosefat
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Account ban help

★★★★ Novice

I logged in a few days ago and got an account ban for “repeat offenses” . Which is strange because I have never had a single offense. Also says I will receive an email regarding the ban which hasn’t been received.

 

i opened a ticket 3 says ago with customer support which also hasn’t been answered.

 

 

after spending over $1000 on this game I would like an answer.

 

thanks.

Message 1 of 7 (342 Views)
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Re: Account ban help

Hero

Hey @Jahosefat,

please reach out to CG_LucifersDaddy from the main forums. He handles all bans.

By clicking the link you can message him directly: https://forums.galaxy-of-heroes.starwars.ea.com/messages/add/CG_LucifersDaddy

Regards.

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Message 2 of 7 (321 Views)
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Re: Account ban help

★★★★ Novice

No reply from him. How long does this take?

Message 3 of 7 (287 Views)
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Re: Account ban help

Hero

Hey @Jahosefat,

I am sorry for the delay. It may take a few days depending on the current number of cases.

There’s nothing we can do from here to speed up the process Frown.

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Message 4 of 7 (243 Views)
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Re: Account ban help

★★★★ Novice

No worries, thank you.

Message 5 of 7 (222 Views)
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Re: Account ban help

★★★★ Novice
@CEO_Rago 5 days, no response
Message 6 of 7 (188 Views)
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Re: Account ban help

@Jahosefat We can't speed it up or anything. All bans go through LD. We have no insight into how busy his queue is or how long until he can get to your issue. Wish we could help, but the only thing we can do is point you in his direction. Sorry!
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I am a volunteer on this forum, and not an employee of EA or CG. Please let me know how I can help you!
Message 7 of 7 (171 Views)