Account Reset to Level 1

[SwitchXII]

Last month around April 10th, I logged onto my account and it was completely reset to level 1, and I lost all in-game content from the last several years of playing as well as purchases! I did not unlink any accounts at all before this issue. Can anyone help?

[EA_Mako · Accepted solution]

Hey @SwitchXII,

We should be able to help get this fixed up, but we do just need to confirm a bit of info first.

I've sent you a DM here on AHQ, please check your inbox for that in the top-right corner and get back to me there when you can. Thanks! 

[EA_Mako · Accepted solution]

Hey @SwitchXII,

We should be able to help get this fixed up, but we do just need to confirm a bit of info first.

I've sent you a DM here on AHQ, please check your inbox for that in the top-right corner and get back to me there when you can. Thanks! 

[schplapex]

Hey @EA_Mako I am having the same problem with my account. I just tried to login and seems like all of my progress as well as skins have been lost. Is there anyway you can help me on this issue as well?

[IWenton]

@EA_Mako I am in the same boat. EA Help is doing nothing about it after several support tickets

[Codename128]

@EA_Mako My account has also been reset to level 1. I have sent you an email explaining the situation and I need your help

[fpxtrot1234]

@EA_Mako Same problem

[Citynim]

HI Mako, 

I have the same problem, and i have had it for months.

Last time i contacted APEX support i was asked to just wait and it would fix it self, that was back in April... 

Is there something we can do? i have spent many hours and money on this account

[mickeymmb12]

same issue, all cosmetics are gone, all legends I had unlocked are gone, the account is back to level 1

[EA_Mako]

@mickeymmb12 

In this case, your situation is due to unlinking an account.

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

It looks like your Steam account was just linked to this EA Account recently, and this EA Account has never launched Apex before the past few days. You'd need to re-link your Steam to whichever EA Account it was connected to originally to try recovering access to anything that's missing.

If you can't relink the account currently, our support may be able to help update that account information to get it linked back to the correct EA Account.

[LoyckHope]

@EA_Mako I have the same problem for the account level, initially I lost all stuff too bit that was fixed, the level account was set to 1. I was +500, Today I contacted support and he told me to make a post here on answers ea. How can I solve my problem please?