Account Comprised Through Origin

by TheCaustOfHavoc
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Account Comprised Through Origin

★★ Novice

 @EA_Mako  I was just told by support chat to reach out to a community manager after asking to have all connections unlinked and EA account closed. I was told none of this was possible due to a ban on my account. This ban was originally labeled a suspension and explained to me as such back in September and i appealed it as i was not the person logged in playing violating terms of service. My account was hacked through origin launcher and that is how the violators got access without me being aware as i have been logging in only through steam for years now and only used origin to play apex during early seasons. Support told me they could see that the origin logins were from a different location/IP than mine which comes through steam. I provided detailed info and was told suspension would be lifted and was temporary. After weeks went by and I could still not access my account I filed follow up appeals and started being told my account was not suspended but banned and EA would not be reversing this no matter what i said or screenshots provided of first chat. I was also unaware that i would only be allowed 3 appeals even though every case i opened was not given due diligence and closed without much effort from the TOS team. I was told to reach out here to have a community manager review my case and allow me to appeal again. At this point my faith in anyone working for EA actually taking the time to comb through the circumstances of my ban and ALL evidence at EA's disposal that can prove I (the owner and only person with rightful access of the account) did not violate the TOS and was the victim of someone gaining unauthorized access through origin then doing whatever they did to violate ToS is lost along with my hundreds spent. All i want is to be able to unlink all connections and close my account. If a community manager assisting is possible please let me know what is needed on my end. I don't think I saved all of my chat logs but i do have some screenshots still if they cannot be seen when reviewing my appeals/cases.

Message 1 of 6 (2,774 Views)

Accepted Solution

Re: Account Comprised Through Origin

[ Edited ]

@TheCaustOfHavoc 

Just so that you are aware no one here on AHQ can assist you with account issues, please see the below links and info onj where to go to get that straitened out. 

 

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

 

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Contacting EA help https://help.ea.com/help/faq/using-ea-help

 

Deleting accounts Just so you are aware EA will not Delete accounts that have Active Bans on them. The Ban would have to be lifted before you can delete the account.

 

From EA " We won't delete any account that has been banned. To delete your EA Account, you’ll first need to appeal your ban

 

Here is the link: https://help.ea.com/en/help/account/close-ea-account/  

The needs of the many,
outweigh the needs of the few or one. --Spock--

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Please note: I am a community volunteer – I do not work for EA.
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Message 2 of 6 (2,736 Views)

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Re: Account Comprised Through Origin

[ Edited ]

@TheCaustOfHavoc 

Just so that you are aware no one here on AHQ can assist you with account issues, please see the below links and info onj where to go to get that straitened out. 

 

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

 

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

Contacting EA help https://help.ea.com/help/faq/using-ea-help

 

Deleting accounts Just so you are aware EA will not Delete accounts that have Active Bans on them. The Ban would have to be lifted before you can delete the account.

 

From EA " We won't delete any account that has been banned. To delete your EA Account, you’ll first need to appeal your ban

 

Here is the link: https://help.ea.com/en/help/account/close-ea-account/  

The needs of the many,
outweigh the needs of the few or one. --Spock--

CCP Hero Banner - Red.png



Please note: I am a community volunteer – I do not work for EA.
Me Too – If you also have this problem – first post on thread has this button.
XP – For helpful comments (and to help others 'level up').
Mark As Solution – To help others find the answer to the issue now & in the future.
Message 2 of 6 (2,737 Views)

Re: Account Comprised Through Origin

★★ Novice

i have the exact same issue but its impossible to get help, even if you can easily prove that i didnt break their TOS...

Message 3 of 6 (2,196 Views)

Re: Account Comprised Through Origin

★★ Novice

they just dont care about us i have done everything i had the same issue as yours 

Message 4 of 6 (1,415 Views)

Re: Account Comprised Through Origin

★★★ Newbie

if you have the evidence that it wasn't you and EA are punishing you for being a victim of a hack i would put all your evidence upon social media along with your story and ask people to share it ,once it goes viral they'll look into your case sharpish to save face and hope not to be hit in the pocket, and if your evidence is irrefutable id hope with some empathy too. if its 100% true you supplied evidence and i'm not saying it isn't EA should be ashamed of the service not provided to a paying customer, whom if not for customer wouldn't be where they are today

Message 5 of 6 (601 Views)

Re: Account Comprised Through Origin

★★ Novice

can guarantee you it would never work

Message 6 of 6 (589 Views)