Accidentally redeemed The Sims 3 on the wrong account

by SixZeros
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Original Post

Accidentally redeemed The Sims 3 on the wrong account

★★★ Newbie

I recently bought the Origin Humble Bundle but I accedentally activated the Sims 3 on a different account. I did not realize I had two origin accounts. Is it possible to merge accounts? Or de-activate one and transfer the products to the other?

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Re: Accidentally redeemed The Sims 3 on the wrong account

★★★ Newbie

Exact same problem, very frustrating

 

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Re: Accidentally redeemed The Sims 3 on the wrong account

Hero (Retired)

You may be able to just merge accounts...

Merge Origin Accounts

If you are looking to merge two Origin accounts together, you will need to contact an EA Game Advisor for assistance, however please do note that some limitations may apply.

 

  • Certain titles / previous purchases may not be able to be transferred.
  • Some cloud saves may not transfer.
  • Some game leaderboard stats may not transfer.

For further instructions and information on this process, please see the following thread: Merge Origin Accounts

 

For further issues with accounts, you need to contact a Game Advisor:


1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues)

and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find

Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to

your situation.
7 Select a contact option. Note that you may get different contact options

depending on your country.

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