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Accidental Pack Purchase

by Ipmun
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Accidental Pack Purchase

★★ Novice

Hi Support, 

 

Love the game and love what you do at CG and EA. 

Was hoping you guys and gals could help me with a booboo. 

I was leaning on my phone while watching tele in bed and seriously accidentally purchased a pack with my crystals I do not need. cry. 

 

I was wondering and hoping you guys could reverse the transaction and refund my crystals pretty please with a cherry on top as it does take a while to accumulate them. 

 

Please refer to the screenshots provided of my account and purchase i would Love for you to be able to reverse thanks as you can clearly see I do not need the pack at all I have all those BH and full seven stars.  Absolutely not a case of buyers remorse Standard smile 

 

Lots of love, 

 

Dan  

Message 1 of 3 (107 Views)
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Re: Accidental Pack Purchase

EA Live QV Team

Hi @Ipmun can you please get in touch with our Customer Support on the matter? They should be able to make an exception and refund those most valuable crystals.

Message 2 of 3 (73 Views)
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Re: Accidental Pack Purchase

★★ Novice
@EA_HighCommand Thanks EA, i submitted a ticket, hope they can do it for me Standard smile

Happy gaming Standard smile
Message 3 of 3 (66 Views)