AT&T internet and EA severs ONGOING issues without answers!!!!

by Pogueee
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AT&T internet and EA severs ONGOING issues without answers!!!!

[ Edited ]
★★★★ Novice

There have been threads about this in the past with no answers.

 

Nightly during peak game times players with AT&T internet have extremely long loading times and within 30 minutes of that occurring, lose complete connection to the servers. I play in competitive leagues and this is effecting players ability to play. This was also an issue towards the end of NHL 23. Is there a fix?

 

Before people ask: we have uninstalled/reinstalled the game, hard reset internet, hard restarted console, have no other internet issues in the house on other devices. It’s like clock work every evening between 7-11pm. This is a strictly EA server to AT&T connectivity issue. 

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Accepted Solution

Re: AT&T internet and EA severs ONGOING issues without answers!!!!

[ Edited ]
Community Manager

Hello, everyone. To help with our ongoing investigation on this, please provide the following:

 

  • Which region you're in
  • Gamertag/PSN ID
  • Console (PS4/PS5, Xbox One/Xbox Series X/S)
  • Timestamp of the last time the issue occurred

Thank you.

 

 

***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY. THIS IS AN ONGOING INVESTIGATION AND NOT RESOLVED***

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Message 140 of 386 (3,156 Views)

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Squad battle disconnect.

★ Novice

Since nhl 24 has come out  I have been disconnected out of every totw or featured squad game. When I play regular squad battle games I don’t get disconnected and even in rivals I don’t get disconnected. So I know it’s not a connection issue. Out of the 5  totw of features games 3 times I have been disconnected randomly and 2 I have finished the game, won both games,   one game was 6-4 and the second was 5-3. Both games it showed as 0-3 lose once I got to the menu  and got coins for the “win” bonus but no squad battle points. What is the solution? 

Message 1 of 386 (2,669 Views)

Re: Squad battle disconnect.

Community Manager

Hey there, @OGWheatThin87 

 

This sounds connection related. Are you playing on a wired or wireless connection?

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Message 2 of 386 (2,611 Views)

Re: Squad battle disconnect.

[ Edited ]
★ Novice

Wireless, but still when I have completed games, and have won them while not losing connection I get the win  bonus coins but no credit for the squad battle points and credit for a loss of 0-3???

Message 3 of 386 (2,605 Views)

Re: Squad battle disconnect.

Community Manager

@OGWheatThin87 

 

Can you switch to a wired connection or is your router too far away?

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Message 4 of 386 (2,593 Views)

Re: Squad battle disconnect.

★ Novice

Too far away 

Message 5 of 386 (2,588 Views)

Re: Squad battle disconnect.

Community Manager

@OGWheatThin87 

 

There's an excellent chance that's why you're disconnecting. As a test, can you move close enough to use a wire just to see if there's a difference?

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Message 6 of 386 (2,586 Views)

AT&T issue again? Taking for ever to get into Clubs

★★★ Guide

Same issue we had last year were I keep getting errors trying to get into club. Some times I get in but it takes forever. Is this an AT&T issue like last year?

Message 7 of 386 (1,876 Views)

Re: AT&T issue again? Taking for ever to get into Clubs

★ Apprentice

3 of my teammates for Clubs have this same issue again this year!

Message 8 of 386 (1,849 Views)

Re: AT&T issue again? Taking for ever to get into Clubs

Community Manager

@hackerwill 

 

Are your teammates also on AT&T?

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Message 9 of 386 (1,810 Views)

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