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APex

by HuckleBerryFick
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APex

★★★★★ Novice

Sometimes I get solid crash with no error (need to reset PC)

 

Sometimes I get one of two:

dxgi_error_device_hung

dxgi_error_device_reset

 

No issues season 2 but season 3 is crash city

 

RTX 2080

AMD Ryzen 5 2600

 

 

crash:
{
mileswin64: 0000000000027971
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000080
}
cpu: "AMD Ryzen 5 2600 Six-Core Processor "
ram: 32 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6E6
ntdll: 00000000000A120F
ntdll: 000000000006A299
ntdll: 000000000009FE7E
mileswin64: 0000000000027971
mileswin64: 00000000000225A6
mileswin64: 00000000000260DB
mileswin64: 000000000001636A
mileswin64: 0000000000006B5C
mileswin64: 0000000000007395
R5Apex: 00000000009519BA
R5Apex: 0000000000458F06
R5Apex: 00000000004592F7
R5Apex: 0000000000457B87
R5Apex: 00000000004598B2
KERNEL32: 0000000000017BD4
ntdll: 000000000006CEE1
}
registers:
{
rax = 0
rbx = 0x0000012331289C10
rcx = 0
rdx = 0x0000012331289C10
rsp = 0x0000001C6080EB20
rbp = 0x0000001C6080EC70
rsi = 89
rdi = 0x00000123363F2000
r8 = 0x000001244B3C97F0
r9 = 0
r10 = 0x00000123363F2000
r11 = 0x000001232E8B0000
r12 = 13
r13 = 0
r14 = 0x000001232F4E4E10
r15 = 0x00000123363F2000
rip = 0x00007FFEAD6F7971
xmm0 = [ [478.66797, 0, 0, 0], [0x43EF5580, 0x00000000, 0x00000000, 0x00000000] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm3 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm4 = [ [50, 0, 0, 0], [0x42480000, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [-1.663039e+38, -1.7982867, 0, 0], [0xFEFA39EF, 0xBFE62E42, 0x00000000, 0x00000000] ]
xmm6 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [1.6666666, 0, 0, 0], [0x3FD55555, 0x00000000, 0x00000000, 0x00000000] ]
xmm8 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1569284646

Message 1 of 6 (788 Views)

Accepted Solution
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Re: APex

Community Manager

@HuckleBerryFick 

 

Thanks for the DxDiag, nice rig. Standard smile

 

There's a discussion on the latest driver here that is related.

 

If you're overlocking have you tried setting it to default? Rolling the driver back is worth a shot if you can't play the game on the latest driver.

 

You're getting the Mileswin64 crash in which the team is planning to address in a future patch. It's posted on the Trello Board here.



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Message 4 of 6 (722 Views)

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Re: APex

Community Manager

@HuckleBerryFick 


Can you attach a full DxDiag for us and have you been getting crashes since yesterday's client update?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

PC Troubleshooting

https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/



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Message 2 of 6 (751 Views)
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Re: APex

★★★★★ Novice

Thanks for the reply Blueberry. Yeah I am still crashing since update.

 

I am also using the newest driver via clean install.

 

Also, love the game when it works!

Message 3 of 6 (739 Views)
Highlighted

Re: APex

Community Manager

@HuckleBerryFick 

 

Thanks for the DxDiag, nice rig. Standard smile

 

There's a discussion on the latest driver here that is related.

 

If you're overlocking have you tried setting it to default? Rolling the driver back is worth a shot if you can't play the game on the latest driver.

 

You're getting the Mileswin64 crash in which the team is planning to address in a future patch. It's posted on the Trello Board here.



Stay and Play.png
Message 4 of 6 (723 Views)
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apex_crash.txt Why is there no FIX?!

★ Novice

I have seen the other thread about this but I have yet to see a response from EA. HELP!!! My game crashes after EVERY match I play. The game loads up I pick my legend and play a match. At least once during the match my Apex client will minimize then after the game has ended when switching from the death recap screen the game shuts down. The origin client stays open and my friends in the game say they still see me online but I'm not. I have had this happen 3 times while streaming live so I have video proof and examples. WTF?!?!?!?!?!?!?!?!?!?! Address the problem PLZ!!! 



Also, I have repaired the install, uninstalled and reinstalled, updated my GPU drivers, and every other update that was available.  As far as I can tell I have no software incompatibilities. 

 

 

 

crash:
{
R5Apex: 000000000045EBAD
EXCEPTION_ACCESS_VIOLATION(write): 0000000000000000
}
cpu: "Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
R5Apex: 000000000045EBAD
R5Apex: 000000000046C490
R5Apex: 0000000000461F55
R5Apex: 00000000001CB107
R5Apex: 00000000003E0B65
R5Apex: 00000000003E1441
R5Apex: 000000000026AA62
R5Apex: 00000000003DF49F
R5Apex: 0000000000462DAD
KERNEL32: 0000000000017BD4
ntdll: 000000000006CED1
}
registers:
{
rax = 0x000000F82738E280
rbx = 0x000000026CCAC000
rcx = 0x000000F82738E280
rdx = 0
rsp = 0x000000F82738E0E0
rbp = 524311 // 0x00080017
rsi = 524311 // 0x00080017
rdi = 0xAFDE7000
r8 = 0x00007FF74075A7D0
r9 = 0x00007FF73F3F0000
r10 = 0x000000F82738DE04
r11 = 0x000000F82738E380
r12 = 1408 // 0x00000580
r13 = 0x00007FF766570280
r14 = 1
r15 = 1024 // 0x00000400
rip = 0x00007FF73F84EBAD
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [-3.4028235e+38, 0, 0, 0], [0xFF7FFFFF, 0x00000000, 0x00000000, 0x00000000] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1572481583

Message 5 of 6 (696 Views)
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Re: apex_crash.txt Why is there no FIX?!

★★★★ Novice
@PeePaw_yall 2 i have the same problem my game works for two games but then crashes after i play apex the next day these crashing are getting annoying just wanted to let you know i have the same issue you have or similar one r5apex error pleas fix r5apex i even did program trouble shoot and my r5apex file say program r5apex incompatible like damn if anyone know or have a solution on how to fix the the crashes please let us know who have this same issue lately this week for me.
Message 6 of 6 (552 Views)
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