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APEX LEGENDS LAGS! What can i do?

by BuIImode
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Re: APEX LEGENDS LAGS! What can i do?

Community Manager

@BuIImode 

 

Thanks for giving that a try. 

 

When you have a chance could you also try starting up your PC in a Clean Boot to see if that makes any difference at all? I'm wondering if there might be something else running on your PC that could be causing the game to get locked up like this. 

 

For more info on how to set up a Clean Boot check out the EA Help website. Let me know how that goes when you have the chance to give it a shot. Thanks again. 

 

 

/Kent

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Message 11 of 14 (90 Views)
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Re: APEX LEGENDS LAGS! What can i do?

★★★ Novice
@EA_Kent I just played a few rounds with a clean boot. The laggs and packet losses are still there. I just don't know what I can do anymore.

I want to thank you at this point. You help me more and faster than the Vodafone employees.
Message 12 of 14 (70 Views)
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Re: APEX LEGENDS LAGS! What can i do?

★★★ Novice

@EA_KentI made a test with PingPlotter. Here are the results:

 

 

PingPlotter Test 1.png

Message 13 of 14 (61 Views)
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Re: APEX LEGENDS LAGS! What can i do?

[ Edited ]
Community Manager

Hey @BuIImode

 

The Pingplotter results you attached seem to be showing packet loss as well. Some of those early hops are also showing quite a bit of latency. 

 

I think it might be best to reach out to your internet provider and show them the same results you attached here. They may be able to offer some insight on what could be causing the packet loss and latency issues. 

 

 

/Kent

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Message 14 of 14 (36 Views)
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