Re: AMD R9 380 and Battlefield 1 Crash

by overlokmakinesii
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Original Post

AMD R9 380 and Battlefield 1 Crash

★★★ Novice

Product: Battlefield 1
Platform:PC
Summarize your bug Since new year game crashes with this error. Was ok before in early december.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Put on AMD latest driver and AMD R9 380 card in PC Motherboard is ASUS Z97 Radeon Software Version - 16.12.2 Radeon Software Edition - Crimson ReLive Graphics Chipset - AMD Radeon (TM) R9 380 Series Memory Size - 4096 MB Memory Type - GDDR5 Core Clock - 990 MHz Windows Version - Windows 7 (Service Pack 1) (64 bit) System Memory - 16 GB CPU Type - Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
What happens when the bug occurs? The game crashes to desktop and the message dialog box attached occurs.
Please select your region Europe
In what game mode did the bug occur? Operations
AMD or Nvidia Model Number AMD R9 380
Enter RAM memory size in GB 4GB

Bug

Message 1 of 10 (1,747 Views)

Re: AMD R9 380 and Battlefield 1 Crash

Community Manager

@UK_CannonF0dd3r

 

A clean video driver install after the help of Driver Display Uninstaller may help prevent this error.

 

You can download DDU at the following, third party website. Don't mistakenly click on the ads, the downloads are at the bottom under 'Download locations':

 

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

barry.png
Message 2 of 10 (1,715 Views)

Re: AMD R9 380 and Battlefield 1 Crash

★★★ Novice

I did that and installed the latest AMD driver.  Same error.

Message 3 of 10 (1,710 Views)

Re: AMD R9 380 and Battlefield 1 Crash

★★★ Novice

Any news ?

Message 4 of 10 (1,685 Views)

Re: AMD R9 380 and Battlefield 1 Crash

★★★ Newbie

every single r9 380 user having the same problem so its not something we can fix we have to wait for a new game update or a new driver update Frown

Message 5 of 10 (1,652 Views)

Re: AMD R9 380 and Battlefield 1 Crash

★★★ Newbie

I have same issue with same graphic  card.... 

 

Message 6 of 10 (1,567 Views)

Re: AMD R9 380 and Battlefield 1 Crash

★★★ Novice

This problem just came back after the last BF1 update. SMH!

Message 7 of 10 (1,465 Views)

Re: AMD R9 380 and Battlefield 1 Crash

EA Community Manager

Hey @3therBunny,

 

it would be awesome if you could provide a DxDiag file - here's an article about how to create one and attach it to your post. This might come in handy in narrowing down the root cause.

Message 8 of 10 (1,459 Views)

Re: AMD R9 380 and Battlefield 1 Crash

★★★ Newbie

Having the same error.. so heres a dxdiag. Crash only occurs at end of map. 

Message 9 of 10 (1,424 Views)

Re: AMD R9 380 and Battlefield 1 Crash

EA Community Manager

Hey @Fus_Ro_DOMO,

 

could you do two things to try to fix this?

 

1. Please update your graphics driver, the one currently installed is from March.

2. Try setting up a new Windows User Account - please make this an admin account. Log on to Windows with it and relaunch the game.

Message 10 of 10 (1,395 Views)