A Way Out, Won't Launch

[Scarborough1994]

Game won't start for my friend, he presses launch and it loads but then it cuts off and he goes back to desktop, need fix

[EA_David · Accepted solution]

Hey, if possible, your friend can try posting their dxdiag details here. 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Generally if players have having issues the most common factors are missing windows updates, video card drivers or conflicts with 3rd party programs.

Restarting with a Clean Boot can help with checking for 3rd party program conflicts: https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows

Driver update article: https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

Thanks. 

[EA_David · Accepted solution]

Hey, if possible, your friend can try posting their dxdiag details here. 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Generally if players have having issues the most common factors are missing windows updates, video card drivers or conflicts with 3rd party programs.

Restarting with a Clean Boot can help with checking for 3rd party program conflicts: https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows

Driver update article: https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

Thanks.