A Way Out - Friend Can't Join Me/Stuck on Authenticating

by SnajaPata
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A Way Out - Friend Can't Join Me/Stuck on Authenticating

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★★ Novice

Hey there, 

 

So me and my friend have been trying to join each other on A Way Out, however, whenever I invite him, he's stuck on the "Authentication" part where eventually it's just two yellow circles spinning forever. We've both tried all the "solutions" including clearing Mac address, resetting Xbox, etc.

 

We're both on Xbox One. I have the physical copy of A Way Out and my friend has the free trial. Is this a server issue on EA's side?

 

Any help would be appreciated.

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Re: A Way Out - Friend Can't Join Me/Stuck on Authenticating

★★ Novice

Nevermind, we managed to join each other thanks to the post below.

 

https://answers.ea.com/t5/Technical-Issues/Solution-for-Xbox-one-Connection-issues/m-p/6727516#M680

 

Hope that helps people. If you're still having trouble, let me know.

 

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Re: A Way Out - Friend Can't Join Me/Stuck on Authenticating

Community Manager

@SnajaPata Could you and your friend try the troubleshooting steps found here: https://answers.ea.com/t5/Technical-Issues/A-Way-Out-Complete-Support/m-p/6718254#M394

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Re: A Way Out - Friend Can't Join Me/Stuck on Authenticating

Community Manager (retired)

Hey @SnajaPata

 

Can I ask if you and your friend are playing on Xbox accounts with Xbox Live Gold active? You both must be on your home console, which means you cannot use a secondary Xbox account, which only shares the Xbox Live Gold subscription. It must have been activated directly on your accounts.

 

/Ataashi

Message 3 of 4 (11,946 Views)

Re: A Way Out - Friend Can't Join Me/Stuck on Authenticating

★★ Novice

Nevermind, we managed to join each other thanks to the post below.

 

https://answers.ea.com/t5/Technical-Issues/Solution-for-Xbox-one-Connection-issues/m-p/6727516#M680

 

Hope that helps people. If you're still having trouble, let me know.

 

Message 4 of 4 (13,399 Views)