60 Day Subscription Purchase Error

[AThousandStorms]

Hello, I recently bought a 60 day non-recurring subscription yesterday afternoon. During the purchase I was given an error but saw that the charge still went through to my bank account. I did not receive an email receipt that I was able to find and have not had my account status changed to Subscriber even after restarting the game client many times. My username is AThousandStorms.

I read online that there was an issue with the EA Origin account email address and the SWTOR email address causing issues so I changed my SWTOR one. Here is the purchase from my payment log on my SWTOR account. 

2020/07/09 12:08 AM STAR WARS(TM): The Old Republic(TM)60-Day Game Time CLOSED $ 29.99 $ 2.34 $ 32.33 1003911098547

Now I am just wondering if I will need to repurchase the 60 day subscription, and if so will I be able to get a refund for the first purchase, or if there are any other alternatives. 

Thank you in advance for any help!

[proxos666 · Accepted solution]

@AThousandStorms 

You have another EA /Origin account that uses the Persona lancelot127, that account needs a password reset to restore purchasing with swtor 

you are best to call swtor support regarding the purchase https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help/td-p/4806237/jump-to/first-u...

[proxos666 · Accepted solution]

@AThousandStorms 

You have another EA /Origin account that uses the Persona lancelot127, that account needs a password reset to restore purchasing with swtor 

you are best to call swtor support regarding the purchase https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help/td-p/4806237/jump-to/first-u...

[AThousandStorms]

Thank you very much for your help!

[proxos666]

@AThousandStorms 

Welcome and May The Force Be With You

[MajorMinar11]

I bought a 60 day non-recurring subscription two days ago and even though there was an error  it was still charged to my account.  Username is ToxicDomo

2020/08/05 3:49 AM

STAR WARS(TM): The Old Republic(TM)60-Day Game Time

CLOSED

$ 29.99

$ 0.00

$ 29.99

1008785592874

Please help

[proxos666]

@MajorMinar11 

Support are refunding that 60 day purchase, they said if you repurchase now it will work as intended.

[Watizdis]

@proxos666 thank you!

[twist212]

Hi there I had the same issue as the person above any help?

The display name is QuiteTheTwist

[proxos666]

@twist212 

You need to reset the password on the linked EA account that account has the persona quitethetwist  (not twist212) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

as to the 2 open puchases, let me know when you have reset the password on that account and can follow up what can be done

[QuiteTheTwist]

Hi there I reset the password thanks for that advice. I would like one of the payments to be refunded if that's possible and the other to go through.