January 2021 - last edited January 2021
Hi,
Nearly every game I drop in to i get 200ms latency showing on my performance display. Every now and then (maybe 7/10 games) i will get only 50ms which is weird. Fluctuates during game but only by 10-20 each way.
Fibre internet - Upload/Download in the 200+ mbts connected to PS4 with LAN cable.
ISP - 2Degrees
Does anyone else have this issue?
From New Zealand connecting to Sydney GCE 1. Have tried connecting to other servers with same issue.
Have tried every troubleshooting step out there, reset routers, initialise ps4, rebuild database ps4, opened ports/dmz, changed cables etc.
Solved! Go to Solution.
February 2021
January 2021
@The_Bro2021 Can you go through the following steps and see if your connection improves?
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January 2021
Hi @EA_Illium . I have tried all of those steps and still having this issue. Can you explain why It only happens for some games and not others? Cheers
January 2021
@The_Bro2021 Latency can happen for a serious of different reasons, would you be able to share a UOTrace?
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January 2021
@EA_Illium here you go. Done on chromebook/linux
1st result
traceroute easo.ea.com
traceroute to easo.ea.com (159.153.64.173), 30 hops max, 60 byte packets
1 100.115.92.193 (100.115.92.193) 0.111 ms 0.042 ms 0.938 ms
2 100.115.92.25 (100.115.92.25) 0.399 ms 0.598 ms 0.316 ms
3 fritz.box (192.168.178.1) 4.306 ms 4.056 ms 5.461 ms
4 65.7.69.111.static.snap.net.nz (111.69.7.65) 16.791 ms 16.572 ms 16.480 ms
5 * * *
6 TWODEGREES-svc063403-ic344202.c.telia.net (62.115.175.227) 147.769 ms 140.843 ms 140.196 ms
7 las-b24-link.telia.net (62.115.175.226) 142.007 ms 145.185 ms 139.850 ms
8 * * *
9 * * *
10 4.79.23.202 (4.79.23.202) 207.813 ms 205.309 ms 205.051 ms
11 159.153.92.10 (159.153.92.10) 202.596 ms 200.770 ms 199.811 ms
2nd result
$ traceroute easo.ea.com
traceroute to easo.ea.com (159.153.64.173), 30 hops max, 60 byte packets
1 100.115.92.193 (100.115.92.193) 0.029 ms 0.017 ms 0.017 ms
2 100.115.92.25 (100.115.92.25) 0.239 ms 0.130 ms 0.386 ms
3 fritz.box (192.168.178.1) 11.608 ms 10.044 ms 9.890 ms
4 65.7.69.111.static.snap.net.nz (111.69.7.65) 16.158 ms 16.038 ms 15.949 ms
5 * * *
6 TWODEGREES-svc063403-ic344202.c.telia.net (62.115.175.227) 141.649 ms 140.128 ms 139.732 ms
7 las-b24-link.telia.net (62.115.175.226) 175.710 ms 175.620 ms 175.513 ms
8 * * *
9 * * *
10 4.79.23.202 (4.79.23.202) 205.124 ms 204.593 ms 204.511 ms
11 159.153.92.10 (159.153.92.10) 200.952 ms 199.478 ms 200.783 ms
January 2021
@The_Bro2021 It looks like the last serval hopes to our servers start getting higher ping times:
6 TWODEGREES-svc063403-ic344202.c.telia.net (62.115.175.227) 141.649 ms 140.128 ms 139.732 ms
7 las-b24-link.telia.net (62.115.175.226) 175.710 ms 175.620 ms 175.513 ms
8 * * *
9 * * *
10 4.79.23.202 (4.79.23.202) 205.124 ms 204.593 ms 204.511 ms
11 159.153.92.10 (159.153.92.10) 200.952 ms 199.478 ms 200.783 ms
They both seem consistent at the same location in tests 1 and 2 starting at the location: "TWODEGREES-svc063403-ic344202.c.telia.net", can you run a pathping to check for any packet loss? Also to confirm you were able to go through all the steps above?
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January 2021 - last edited January 2021
Hi @EA_Illium , Any chance you know how to do this on linux terminal? I keep getting the following error.
~$ traceroute -S -q 30 easo.ea.com
Bad option `-S' (argc 1)
Yes, tried all of the steps above.
Cheers
January 2021 - last edited January 2021
@The_Bro2021 For a path ping you will want to use the 'mtr' command ( you can add options but I would just let it run without, you can find more details here)
Command: (should look like this)
mtr easo.ea.com (enter)
If the above does not work try this from the desktop " Ctrl +Alt+t and in the command prompt enter $ mtr followed by the IP address"
Command:
tracerouter easo.ea.com (enter)
For a traceroute it should be the same as you ran it when you first uploaded, I'm not familiar with how the additional command like -s work my guess is it needs additional input for that to function.
If you could run the mtr (pathping) and attached we can further check into this.
[CM - added additional info]
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February 2021
February 2021
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.