2 Xbox's, Same internet connection and Leaf errors [ Edited ]

[xaptur]

So, my gal and I both play Apex Legends. We are able to play about 1-4 matches together before we get a leaf error.

This didn't start happening till we moved and got a different internet connection( spectrum was the original and now its mediacom)

Details on what happens.
1. Whomever is hosting will get a black screen and won't connect to the match(this is after a few games).
2. After black screen it will say leaf error.
3. After pressing the A button it will put whomever was kicked back into the same lobby while the other player is in a match.

Attempts details,
We tried having someone else host and we join them. Same results except that it will randomly choose who gets booted.

Tried having each go to a different server, same results as 1.

Hard reset the xboxs and still the same problem as 1-3.

Resetting the router/modem will result in a repeat of 1-3.

Final information,
Playing a different game(normally overwatch and requires a full match played) then quitting and going back to Apex will let us play a few games but the whole process will repeat. This is the only game that does this to us.

Somewhat sure it has something to do with our 2 in1 router/modem combo, in order for us to even play console on this internet connection. We had to buy a router and disable the router section of the 2in1. And something to do with EA servers. 

[EA_David · Accepted solution]

Thank you for the detailed breakdown of the issue. 

On your last point, just so we're clear, what step do you take exactly? Also can I check if you play non-Apex EA games and if so, do those act strangely too? Also can I check what router you are using?

Sometimes troubleshooting before a big update can be pointless as sometimes these things fix themselves, can you check if these isssues persist after today's update? (in about 7 hours)

Thanks again. 

[EA_David · Accepted solution]

Thank you for the detailed breakdown of the issue. 

On your last point, just so we're clear, what step do you take exactly? Also can I check if you play non-Apex EA games and if so, do those act strangely too? Also can I check what router you are using?

Sometimes troubleshooting before a big update can be pointless as sometimes these things fix themselves, can you check if these isssues persist after today's update? (in about 7 hours)

Thanks again. 

[xaptur]

Netgear nighthawk R7000

It's back to one match per day. 

Forgot also mention the fact that we can play solo just can't group up. 

Here is a video of it