Help us improve Answers HQ! Take Survey No, Thanks

2/23 - All Platforms - This EA account is restricted from online features

by EA_Cade
Reply

Original Post

Highlighted
Accepted Solution

2/23 - All Platforms - This EA account is restricted from online features

Community Manager

Hey all, 

 

We are currently investigating an issue causing Anthem to display an error message when attempting to connect, at this time I have no ETA to share but teams are already engaged on a resolution. 

 

Updates will be posted in this thread as they come as well as at @EAHelp on Twitter. 

-EA_Cade
Message 307 of 454 (1,550 Views)

Accepted Solution

Re: 2/23 - All Platforms - This EA account is restricted from online features

Community Manager

Hey all, this issue should now be resolved. Please let me know if you're still seeing this as of now. 

-EA_Cade

View in thread

Message 439 of 454 (940 Views)

All Replies

this ea account is restricted from accessing any online features

★★★★ Novice

Logging into Anthem VIP Demo and it says I am restricted from online features but I have never played a multiplayer game through origin before.

Message 1 of 454 (6,323 Views)

account is restricted from accessing any online features

★★★★ Novice

I got this message after i restarted the game due to being stuck at mission loading screen and now i cant get past connecting to online services message, it sits there and nothing happens, no messages and nothing is loading, even after 10m

 

did anyone face similar issue? how to fix this? and why it is happening?

Message 2 of 454 (2,119 Views)

Re: account is restricted from accessing any online features

Community Manager
Message 3 of 454 (2,094 Views)

Re: account is restricted from accessing any online features

★★ Guide

I just got this as well. Game crashed mid mission after everyone disconnected, and now I can't log in.

Message 4 of 454 (2,082 Views)

Re: account is restricted from accessing any online features

★★★★ Novice
Me too. I had the infinite load loop going and decided to restart the game and my XB1x. Then I received the message that my account is restricted. I checked everything and I'm all up to date. Now I'm just stuck on the "connecting to servers" again.
Message 5 of 454 (2,047 Views)

Re: this ea account is restricted from accessing any online features

Topic moved Standard smile



Best Community in the World Heart

I am a volunteer, I do not work for EA.

Message 6 of 454 (6,317 Views)

Re: this ea account is restricted from accessing any online features

★★★★★ Novice

same here. i was actually able to play the first misson (by luck i guess). when loading the second mission game froe again and since then i first got this message and at the moment i can't even log into origin. seems totally broken atm. 

Message 7 of 454 (6,281 Views)

Re: this ea account is restricted from accessing any online features

★★★★ Apprentice

I have same problem. Got same message. I was trying to log into game and keep getting connection message and then I got this message "this ea account is restricted from accessing any online features". I didnt even played game. 

Message 8 of 454 (6,233 Views)

THIS EA ACCOUNT IS RESTRICTED FROM ACCESSING ONLINE FEATURES...

★★★★ Novice

Literally the only EA game I've played since BF4. Got into Fort. Tarsis before. Now it's saying my account is restricted. 

Message 9 of 454 (6,221 Views)

fifa-18-promo-circle

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

all-ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help