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1.06: [Known Issue] - Emergency SOS quest on Kadara causes FREEZE / CRASH

by Packetstorm
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1.06: [Known Issue] - Emergency SOS quest on Kadara causes FREEZE / CRASH

[ Edited ]
★ Apprentice

Product: Mass Effect Andromeda
Platform:PC
What edition do you have? Deluxe Edition
Physical Disc or Digital version?
Summarize your bug Approaching Emergency SOS quest location on Kadara will cause the game to lock / freeze / crash. You can be on foot or in a vehicle. You can take any path towards the quest location. It is 100% reproducible. Patch 1.06
How often does the bug occur? Every time (100%)
How long has this issue been happening? Happening since the last patch
Which single-player mode are you playing? Standard.
Please select your region North America
Run the www.speedtest.net network benchmark and post your upload and download speeds.
What company provides your internet service?
Steps: How can we find the bug ourselves? 1) Install patch 1.06 2) Have quest Emergency SOS on Kadara 3) Approach the first waypoint for it (any path from any direction) 4) Experience hard lock / freeze / crash
What is the AMD or Nvidia Model Number of your graphics card? GTX 980
Please enter memory size in GB. 16 GB

Product: Mass Effect Andromeda
Platform:PC
What edition do you have? Deluxe Edition
Physical Disc or Digital version?
Summarize your bug Approaching Emergency SOS quest location on Kadara will cause the game to lock / freeze / crash. You can be on foot or in a vehicle. You can take any path towards the quest location. It is 100% reproducible. Patch 1.06
How often does the bug occur? Every time (100%)
How long has this issue been happening? Happening since the last patch
Which single-player mode are you playing? Standard.
Please select your region North America
Run the www.speedtest.net network benchmark and post your upload and download speeds.
What company provides your internet service?
Steps: How can we find the bug ourselves? 1) Install patch 1.06 2) Have quest Emergency SOS on Kadara 3) Approach the first waypoint for it (any path from any direction) 4) Experience hard lock / freeze / crash
What is the AMD or Nvidia Model Number of your graphics card? GTX 980
Please enter memory size in GB. 16 GB

Message 4 of 235 (12,993 Views)

Accepted Solution

Re: 1.06: [Known Issue] - Emergency SOS quest on Kadara causes FREEZE / CRASH

[ Edited ]
Community Manager (retired)

Hey Pathfinders,

 

please download the hotfix that's now live. If you happen to run into the issue after applying the fix, feel free to post below.

 

Also unsticking this post since there are no new reports of this issue occuring.

 

Safe traveling!

View in thread

Message 214 of 235 (1,214 Views)

All Replies

1.06 crashes

★★★★ Novice

Product: Mass Effect Andromeda
Platform:Microsoft XBOX One
What edition do you have? Deluxe Edition
Physical Disc or Digital version? Digital Based Install
Summarize your bug My recent saves are near the SOS mission on Kadara. Being in that area since 1.06 causes the game to crash every time so it's unplayable without losing progress. Also, the journal and inventory still show as having new items when they don't. I'm not sure how much else is still or newly broken as the game will crash before I can find out.
How often does the bug occur? Every time (100%)
How long has this issue been happening? Happening since the last patch
Which single-player mode are you playing? Standard.
Please select your region Europe
Run the www.speedtest.net network benchmark and post your upload and download speeds. N/A
What company provides your internet service? N/A
Steps: How can we find the bug ourselves? Go to the north west area of Kadara near the SOS mission.
What is the AMD or Nvidia Model Number of your graphics card? N/A
Please enter memory size in GB. N/A

N/A
Message 1 of 235 (10,407 Views)

Re: 1.06 crashes

[ Edited ]
★ Apprentice

I couldn't even get the game to run after the patch, until I ran repair in Origin.  So if you haven't tried the xbox equivalent, I would.  Why it doesn't hash-check or whatever after a patch automatically I have no idea, but it doesn't.

Message 2 of 235 (10,393 Views)

Re: 1.06 crashes

★★★★ Novice

I'm also encountering crashes every time I get too close to the SOS and/or Herbal Entrepreneurs mission. It forces me to load an earlier save as trying to resume from the main menu simply crashes before the game finishes loading.

Message 3 of 235 (10,361 Views)

Game Freeze after bug 1.06 update on Kadara

[ Edited ]
★★★★ Novice

Product: Mass Effect Andromeda
Platform:PC
What edition do you have? Super Deluxe Edition
Physical Disc or Digital version? Digital Based Install
Summarize your bug Game freezes on Kadara near the location for Emergency S.O.S. location in Kurinth's Valley.
How often does the bug occur? Every time (100%)
How long has this issue been happening?
Which single-player mode are you playing? New Game+ (available after completion).
Please select your region North America
Run the www.speedtest.net network benchmark and post your upload and download speeds. DL 87.50 UL 80.34
What company provides your internet service? Frontier
Steps: How can we find the bug ourselves? Good question
What is the AMD or Nvidia Model Number of your graphics card? Nvidia titan geforce 10 series win 10 64-bit
Please enter memory size in GB. 108 gb free out of 232

Since the patch 1.6 update the game freezes in Kurith's Valley. After finishing Contagion and driving towards Emergency s.o.s. The game freezes and becomes unplayable until well.. after hard closing the game and restarting. I found I was able to leave Kadara and return to the Tempest, check on things and return to Kadara. Even able to drive and fast travel with no problems Until I approached Emergency sos again (like five different times) and the game froze again. Checked settings restarted pc. After a day of trying to get the game to work instead of playing the game, I've decided to write this bug report. So, I'll check again tomorrow. 

Message 5 of 235 (12,775 Views)

Re: Mass Effect Andromeda XBOX ONE Version keeps freezing

★★★★ Novice
As of patch 1.06, my game continuously freezes up on the Emergency SOS mission on Kadara. Every single time I get close to the building, the whole game just locks up.
Message 6 of 235 (12,473 Views)

Mass Effect Andromeda 1.06 Crashes

★★ Novice

Product: Mass Effect Andromeda
Platform:PC
What edition do you have? Standard Edition
Physical Disc or Digital version? Digital Based Install
Summarize your bug Since 1.06 patch, game freezes when approaching SOS Mission Way Point on Kadara. 100% of time.
How often does the bug occur? Every time (100%)
How long has this issue been happening? Happening since the last patch
Which single-player mode are you playing? Standard.
Please select your region
Run the www.speedtest.net network benchmark and post your upload and download speeds.
What company provides your internet service?
Steps: How can we find the bug ourselves? Approach SOS way point on Kadara. Happening to many people on multiple platforms.
What is the AMD or Nvidia Model Number of your graphics card? NVidia 960
Please enter memory size in GB. 32GB

Crash

Message 7 of 235 (12,755 Views)

Re: Approaching Emergency SOS quest location will cause HARD LOCK / FREEZE / CRA

★★ Newbie
Same but Xbox one
Message 8 of 235 (12,916 Views)

Re: Approaching Emergency SOS quest location will cause HARD LOCK / FREEZE / CRA

★★★★ Novice
Another xbox one user reporting this
Message 9 of 235 (12,906 Views)

Re: Game Freeze after bug 1.06 update on Kadara

★★ Novice

Same issue here, but on Xbox One

Message 10 of 235 (12,711 Views)

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