why won't my sims 4 open?

[pistachiolps]

OK, so I have owned and played my Sims 4 game for about half a year and there has never been a problem, but over the last week or so since my origin has updated it won't launch properly. Every time that I try to play the game it will open like normal, except when it gets to the "TheSims4" page the screen freezes. The music continues to play until the track is finished but the screen is still exactly the same. When I try and press the windows button (which is how I exit the game without closing it) the screen doesn't move. Either that or if the game does, I will click the sims tab again and the screen is all glitchy. Can someone please help me?

[crinrict]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.